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Customer Service Advisor

Technical Prospects
Job LocationLeeds
EducationNot Mentioned
Salary£23,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service AdvisorOffering £23,000 - £24,000 Basic Salary Plus Benefits.Our client is a global supplier of products, services, and solutions to the retail industry. They are now recruiting a Customer Service Advisor to join their Customer Support team. As a Customer Service Advisor, the successful candidate will be responsiblefor the complete journey of processing orders through to invoicing with strong attention to detail and good admin skills.Customer Service Advisor - Key Responsibilities

  • Create strong customer relationships and enhance the reputation of the business.
  • Managing and processing orders from start to finish.
  • Maintain a strong working relationship with all internal and external stakeholders.
  • Prepare and send relevant documents to internal and external stakeholders.
  • Process orders in a timely and effective manner.
  • Maintain the order book to the highest standard, escalate queries when required.
  • First point of contact for all inbound calls.
  • First point of contact for consumer complaints and recording the queries.
Customer Service Advisor - Skills & Experience
  • Excellent attention to detail.
  • Works well under pressure.
  • Strong organisational skills.
  • Strong Admin and Processing skills.
  • Good time management.
  • Works well independently and as part of a team.
  • Complaint handling experience desirable.
  • Prior experience working with an ERP system is desirable.
  • Customer Service experience desirable.
The Customer Service Advisor is offering £23,000 - £24,000 basic salary plus benefits, for the successful candidate. This is a full-time, permanent office-based position in Leeds, working 37.5 hours per week, Monday-Friday 8am - 4.30pm.All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of CustomerService Advisor.This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.Required skills
  • Admin
  • Complaints
  • Customer Service
  • ERP
  • Invoicing
  • Fulfilment

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