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Scheduling Coordinator

Marmion
Job LocationLeeds
EducationNot Mentioned
Salary24,500 - 25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Installations Coordinator

  • Based in Leeds
  • £24,500 - £25,500 pa, dependent on experience
  • 27 Days Holiday + 4 Recharge Days + Bank Holidays
  • Excellent Working Culture & Company Benefits
  • Fantastic Training/Induction Programme
THE OPPORTUNITYWe are searching for a highly organised and efficient individual that can display excellent communication skills, with strong decision-making ability and exceptional customer service to join our clients Installations team. In this role, the successful candidatewill be responsible for liaising between customers and engineers to manage all installation appointments and schedule work in a timely manner, ensuring that deadlines and SLAs are constantly achieved whilst always maintaining exceptional levels of customerservice.Your key responsibilities will include:
  • Liaising between customers and engineers to agree and arrange appointments.
  • Scheduling work onto engineers devices
  • Constantly monitoring an active dashboard and schedule.
  • Raising POs and invoices for jobs.
  • Diagnosing any faults/challenges relating to commissioning calls and escalating to Senior Installations Coordinator.
  • Managing all installations and bookings in a timely manner, ensuring deadlines and SLAs are met.
  • Updating internal systems with relevant notes.
  • Logging and following up on any failed jobs and re-visits.
  • Rescheduling any failed appointments or incomplete work.
  • Taking commissioning calls from engineers to check data for customers tracking devices.
  • Working 1 Saturday each month, this will be returned as a day in lieu.
CANDIDATE SKILLS & EXPERIENCE
  • 1+ years experience in a similar or relatable role.
  • Previous experience within a scheduling environment.
  • Exceptional organisational skills with strong attention to detail and a methodical approach to work.
  • Demonstrable experience of delivering excellent customer service.
  • Excellent communication skills, both verbal and written, with the ability to deal with stakeholders at all levels.
  • A strong team player, with an ability to work independently and an adaptable and flexible approach to work.
  • Fantastic people skills and the ability to objection handle when required.
OUR CLIENTOur client is a provider of bespoke and solution driven software for multiple sectors. Their systems transform the way in which their customers work by streamlining processes which increases productivity and as a result reduces costs. The business has establisheda fantastic working culture, one which empowers its employees to progress their career by investing in their continued professional development, which will be encouraged if you are successful. Due to their continued growth, our client can now offer an excitingopportunity for a Installations Coordinator to join their existing Installations team.This is a unique and very exciting opportunity for the right individual to join a company who can offer a clear route of progression and career development. The successful candidate will be encouraged to learn and work towards their own personal goals withthe support of robust internal training programmes and employee mentorship. If you feel you are suitable, please apply today by submitting your CV, or if you would like to discuss the opportunity further, please contact Jonny McPartland directly on the numberslisted on our website: wearemarmion.com.Thank you for taking an interest in the role advertised. Wed like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that theCV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.

Keyskills :
Organisational SkillsSchedulingPlanning

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