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Job Location | Leeds |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Purpose of the Role:The Query Resolution clerk is responsible for the management of Insurer Queries for Towergate IB. Their role is to investigate, the Insurer Query to identify what remedial actions would lead to their ultimate resolution, the removal of items from Insurer statements, due to Settlement or correction from the Insurer to statement values.They are responsible for managing their workloads, ensuring that progress is tracked. Whilst, maintaining effective relationships with Towergate Businesses, Insurers and External Insurers. As well as managing individual Insurer queries, they are required to support their IB Businesses by identifying trends and sharing analysis. The feedback they provide will support these businesses in reducing future Query workloads, providing feedback to their Account Handlers and identifying root causes.They must be able to manage various Internal stakeholders, where necessary effectively escalate issues, set expectations and share priorities with Leadership. They must ensure that Policies paid by clients and under threat of cancellation are prioritised.Main Scope of ActivityTo resolve Insurer Reconciliation Queries - take through to settlement or prepare to be settled.Queries can be: