London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Leeds |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Purpose of the Role:The Query Resolution Clerk is responsible for the management of Insurer Queries for Towergate IB. Their role is to investigate Insurer Queries to identify what remedial actions would lead to their ultimate resolution. This includes the removal of items from Insurer statements, due to previous settlement or correction from the Insurer to statement values.They are responsible for managing their workloads and ensuring that progress is tracked, whilst maintaining effective relationships with Towergate Businesses, Insurers and External Insurers. As well as managing individual Insurer queries, they are required to support their IB Businesses by identifying trends and sharing analysis. The feedback they provide will support these businesses in reducing future Query workloads, providing feedback to their Account Handlers and identifying root causes.They must be able to manage various Internal stakeholders, and where necessary, effectively escalate issues, set expectations and share priorities with Leadership. They must ensure that policies paid by clients and under threat of cancellation are prioritised.