Private Cloud & Container Platform SRE Lead

Job Description

End DateSalary RangeWe support agile workingclick here for more information on agile working options.Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job DescriptionLloyds Banking Group is the UKs largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.Were on the mission to build the bank of the future, and we need your help do it! Continuing our extensive transformation programme, were redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to crafta true engineering-led organisation.Our Cloud Services (CS) team is looking for a Private Cloud & Container Platform SRE Lead to lead a team of SREs, Operations Engineers & 3rd party providers to ensure our Private Cloud is operating effectively, constantly improving, automated as far aspossible and that toil is eliminated over time. Youll define service level indicators (SLIs) and objectives (SLOs) for the platform and lead the team to ensure they are met or exceeded and manage service level agreements (SLAs).The role-holder will provide a voice to Private Cloud consumers, identifying and supporting resolution of impediments and issues as well as providing transparency of service status, metrics and performance.This is a leadership level role and will blend both deep domain and engineering expertise with a great passion for coaching and developing people in a player-coach model as well as continually developing yourself.Youll provide feedback into the Product Owner backlogs and therefore development of the product roadmap in order to improve the public cloud service and will own the SRE related stories in that backlog, with particular focus on remediation of operationalrisk. What youd get involved with:

• Owning the overall operations for our Private Cloud, including incident, problem, availability management, on-call, manual intervention and removal of toil
• Driving operational standards, developing the service levels and controls to support better consumer outcomes
• Responsible for the teams providing incident support and point of escalation for service incidents
• Partnering with the Engineering Lead to assign the SREs to the engineering scrums
• Defining and prioritising requirements for each cloud platform and the Operations Scrum teams
• Supporting consumers to through the Production Readiness Review quality gate
• Implementing service dashboards and reporting using native tooling wherever possible
• Implementation of opportunities to improve service levels and control of the cloud platforms
• Relationship and performance management of Cloud Service Providers through service reviews etc.

Whats needed to be considered for this job

• Experience managing an Enterprise scale IT service. Financial Services or other large enterprises and highly regulated environments
• Experience using DevOps tooling and associated delivery/support processes.
• Understanding of agile delivery methodologies and DevOps, managing a squad of resources within that framework

Essential:

• Must have leadership experience ideally including line management and developing teams to excel and increase productivity
• Experience working with a broad set of Cloud platforms and/or Private Cloud services and products
• Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels
• Managing 3rd party suppliers deliver critical services
• Delivering consumer outcomes to support greater cloud adoption
• Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
• A solid understanding of cloud security in regulated environments
• Experience in managing risks and controls across technical platforms

Desirable:

• Experience developing metrics to demonstrate performance improvementSLIs, SLOs, etc.
• Experience implementing dashboards for multi-cloud management

What youd get in return: Offering you both opportunity and profile - well provide you with a diverse, energising and lively environment that focuses on equal opportunity and real career progression.Well take your personal and professional development very seriously and enable you to make a genuine difference to millions throughout your career with us. Together we make it possible. Well also give you a broad remuneration package which includes:

• Discretionary bonus: up to 40% of basic salary
• Generous pension contribution - up to 13% employer contribution
• A flex cash pot you can adjust to suit your lifestylecash sum of 4% of salary
• Private health cover
• 30 days holiday plus bank holidays
• Various share schemes including free shares

So, if you have a desire to work in a challenging Engineering role in a dynamic environment with quality at the heart of thinking, whilst gaining skills and experience within a friendly and motivated team then get in touch, wed love to hear from you!Were flexible on location across any CS&IO hub location. As a team we have all embraced working from home. We fully support the new developing workstyles, taking a flexible approach to future of work.We know that a 9-5 doesnt work for everyone so can be flexible to a variety of working patterns. Whilst we cant accommodate every option, were happy to consider any request.Were committed to building a team which reects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference. Well ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contactus to requ