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On Street Customer Service Advisor

First Bus
Job LocationLeeds
EducationNot Mentioned
Salary19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

FirstBus are looking for an On Street CustomerService Advisor to join our team on a Full Time, Fixed Term Contract, with the potential to be made permanent!Reporting into the On Street Supervisor and working as part of the wider West Yorkshire On Street Team, your role will be to help and supportcustomers on the streets of Leeds City Centre, as they use ourbus services.Meeting and exceeding expectations by co-ordinating and liaisingwithcustomers, colleagues and stakeholders (depot, central service, delivery teams and Metro personnel), you will be the point of contact for all customer queries.Our core operational hours are 7am - 7pm, working a shift of 7.5 hours per day, however some flexibility is required as the work pattern can vary due to customer needs or events and will include some weekend work. Welcome to FirstBusHello. FirstBus is one of the countrys largest busoperators - taking 1.6 million customers to their destinations every day. Were a forward-looking business at the forefront of bustechnology, leading the way on contactless payments, mobile Apps and realtime information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. Its an exciting time to be here.What will you be doing

  • Focusing at all times on delivering a service to ourcustomersthat meets and exceeds their expectations
  • Responding to and solving any customer queries and complaints that arise whilst on duty
  • Engaging withcustomers to ensure thatFirsts services are promoted in the most positive light
  • Supporting driving staff in resolving their queries, allowing them to meet ourservicedeliverycommitments for the benefit of customers
  • Liaisingwith the depot and central servicedelivery teams to ensure that any potential service failures are anticipated and resolved
  • Reporting on the quality and cleanliness of buses and addressing any immediate concerns
  • Co- ordinating services in the event of any emergencysituations
  • Co-operatingwith Metro staff in the operation of all FirstBus services
What are we looking for
  • Experience of delivering great customerservice
  • Good customercommunication and interpersonal skills
  • Energy and enthusiasm for delighting customers
  • Problem solving skills
  • Experience in handling and resolving complaints
  • Proficient with basic I.T. and customer app
What can we offer you
  • 25 days Annual Leave + Bank Holidays
  • Free bus pass for you and your family on joining
  • First Xclusives - Discounts on many high street brands, supermarkets, holidays and cinema tickets, to name a few
  • First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London/Edinburgh for £6!
  • Generous pension and shares scheme
  • Employee Assistance Programme - 24hr, 365 days a year mental health support
We put a big focus on physical and mental wellbeing at FirstBus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. Youll find a range of health-promotioninitiatives, and you will have 24/7 access to ourconfidentialEmployee Assistance Programme.Apply now! We look forward to receiving you application.Public transport serves everyone, whatever their differences. At FirstBus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusiveorganisation because diverse backgrounds, thinking and experiences bringso many benefits to ourcustomers, communities and people. We welcome applications from all.

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