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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Salary- 20k-25kFlexible full time hours: 8am-4pm / 9am-5pmMain Duties / Responsibilities Have a solid understanding of our Customer Portal being a subject matter expert in this area understand the customer portals at a very granular level - what it tells us, how we optimise the use of it Analyse and track the data in the customer portals, be able to understand exactly the measures and be able to articulate both verbally and visibly our performance against KPIs on a real time basis providing recommendations and insight for improvement/securing future business Understand the full end to end customer journey for our Customers. Support the Customer Service Manager and the team to identify points of failure, waste and bottle necks and provide route cause / common thread analysis of to support continuous improvement Ensure customer portals, order entry and order tracking /management systems are aligned Be able to quickly identify and understand where any order has failed (Porta/EDI/Sales Logix/Despatch/Carrier) and escalate to Customer Service Manager to agree and implement corrective action. Be able to factually and soundly contest scorecard ratings based on factual information, dispute the failure in a timely manner following through until any agreed changes are made in both schedules Provide meaningful data to support monthly customer/client meetings Ensuring EDI data is processed in a timely manner and communicating to all relevant stakeholders. Monitoring shipping performance to our customers, pre-empting any issues and rectifying where required. Supporting Continuous Improvement initiatives within the business to become a high performing department. Analysing information and interpreting data There may be a requirement to manage a high value key account from a customer service perspective.Essential requirements Enjoys being challenged and finding innovative solutions to problems Highly numerate Experience with statistical tools including Visio / MS Excel / crystal reports /enterprise resource programme systems/electronic data interchange/ Problem solving and analytical skillsExcellent communication skills Customer-obsessed: youll want to make our processes better for the end user Youre happy talking to anyone - turning complex data into easily understood insights Ability to meet deadlines/targets and prioritise workload.Benefits Competitive Wage. 25 Days annual leave + bank holidays. Healthcare. Generous pension contributions. Bonus. Great working environment. Death in service benefit or 3x annual salary.If you have the relevant experience and would like to apply please send your CVGi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit