IT Support 2nd Line Infrastructure

Job Description

IT Support 2ndLine InfrastructureLeeds West Yorkshire LS11£30k upwards depending on experiencePermanent roleYour working week will be 7 hours per day between 8.30am and 4pm, Monday to Friday, with some flexibility required for ongoing projects.

• Monthly patching updates (typically 6 hours on a Sunday once per monthpaid at an overtime rate)
• Out of core hours Data Centre maintenance (typically 4 hours once per monthpaid at an overtime rate)

Hawk 3 Talent Solutions are looking for an experienced 2 Line IT Support Infrastructure person to work alongside and experienced IT team based in Leeds, West Yorkshire.The RoleYou will be providing 2ndand occasional 3rdline user support for internal tools and technologies. You will be part of a team that contributes to longer-term technical projects and process improvement.Duties

• Providing bespoke IT Support relating to technical issues involving Microsofts core business applications and operating systems
• Providing basic technical support at network level: WAN and LAN connectivity, routers, firewalls and security
• Implementing basic remote access solutions and providing support on Citrix
• Collaborating with experienced colleagues to build and maintain an Azure cloud platform
• Liaising with our IT Development and Business Change teams to ensure newly built technologies can be tested and smoothly implemented into the business
• Ensuring any IT support changes required are documented and implemented to ensure we deliver the best performance for the new technology
• Monitoring the remote management system alerts and notifications and respond accordingly through service tickets
• Managing and maintaining the companies approach to Network Security, including monitoring industry news and ensure all platforms are protected.
• Communicating with internal stakeholders as required, keeping them informed of incident progress, as well as notifying them of impending changes or agreed outages

Skills/knowledge/experience

• Windows Server 2012
• Advanced knowledge of Storage Arrays
• Advanced knowledge of LAN/WAN/routers
• Firewalls and Security Advanced knowledge (ideally SonicWALL)
• Linux
• Citrix
• SQL Server
• MS Exchange
• Active Directory
• Microsoft Azure Platform

Excellent Benefits Package AvailableLifestyle Rewards

• 35 hour working week (depending on your role)
• 22-27 days Annual Leave + Bank Holidays
• Additional Paid Leave for your Birthday, Christmas Eve and New Years Eve
• Flexible Holidaysleave can be bought, sold and taken hourly
• Extra holiday for length of service
• Enhanced Maternity / Paternity / Adoption Pay
• Business-casual dress code

Financial Rewards

• Punctuality and attendance-based financial rewards
• Financial reward and recognition for memorable moments throughout Your employment, including length of service milestones and key life events
• Monthly financial reward and recognition for going above and beyond in your role
• A wide range of discounts and savings at UK retailers
• Travel Support - free parking, bus discounts, cycling facilities
• Death in Service Benefit - 4 times annual salary
• Contributory Pension Scheme

Personal Growth

• Learning & Development Allowance - paid time to learn in work
• Professional Qualifications - financial and study support

Health Rewards

• Free Gym Membership
• Health Cash Back Plan - generous cash back towards every day health costs, including dental, optical, wellbeing and combined therapy
• GP Anytime - access to 24/7 prescribing GP for you and your family
• Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions

Engagement Rewards

• Events - bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!
• Regular charity fundraising including fun games, food, raffles, auctions and more

Closing date is 13.2.2023 Please note this could change subject to suitable applications.Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.To Apply please follow the application process for the site this job is advertised on or email your CV toor call Deb on By applying for the above position and providing your personal data to us you understand that your data will be processed in line withour Privacy Policy. To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future