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Digital Strategist

Search Consultancy
Job LocationLeeds
EducationNot Mentioned
Salary60,000 - 75,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Digital Strategist- CX Strategist (Senior) Remote- Access to an office in Leeds, London, or Manchester (for important meetings etc.) Up to £75,000 per annum (very flexible depending on skills and experience) Digital Strategist, Remote/ Hybrid Working £60,000-£75,000 This agency pioneer digital excellence with leading brands for transformative business growth, serving their customers incredible experiences that make their lives easier. A global family of digital experts, they nurture their people to be the best they canbe for themselves, their clients and their customers. This exciting opportunity is a great varied role, with the candidate needing experience in:

  • Strategic consulting, customer-centric design, service design, design research, business design, or customer experience projects
  • Qualitative and quantitative research
  • An understanding of leading Digital Experience Platforms (e.g., Sitecore, Kentico)
  • UX techniques and theory, design principles and user centred design
  • Familiarity with the data, insight and analysis landscape
Responsibilities: * Lead customer-centric digital strategy programmes * Understand, analyse and find insights from multiple differing sources across the customer-focused digital channels. * CX focused Market and competitor research to uncover trends, design patters, inspiration and best practices * Direct qualitative customer research to identify insights (interviews, phone calls) * Quantitative customer research (surveys, Trend analysis) * Persona Development, Customer Journey / Experience Mapping * Development of backlogs of prioritised CX initiatives. * Convert rich and varied insights, research and analytics into actionable experience principles, product recommendations, propositions and roadmaps. * Collaborate with Design, Technology and SEO teams to provide them with direction to ensure strategy principles get translated into the solution design. * Consult with, challenge and present to senior business stakeholders from including C-Suite execs * Make strategic digital recommendations based on insight * Help teams to make strategic design and user-experience decisions. This role offers great opportunity for career progression as well as investment in training for career and personal development. The role is fairly lenient in terms of remote/hybrid working- its up to you! You will be required to go either into the Leeds,London or Manchester offices every so often.

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