Customer Service Advisor

Job Description

Customer Service Advisor Leeds West Yorkshire (Free City Centre Parking)£20,200 - £22,200 per annum rising every 6 months based on assessmentOpportunities to top up your income, including a monthly quality assurance bonus of £250, as well as overtime which is available at all times, and the company Reward scheme which means you can earn up to £25,000 per annum Permanent Office based role and only working 30hrs per weekWorking Monday to Friday 30hrs per week plus 1 Saturday in 4 working 9am to 3pm (this is paid in addition to basic salary at overtime rate)You will need to be flexible as you will work a mixture of early and late shifts.Hours 8am – 2pm and 12pm – 6pmHawk 3 Talent Solutions are looking for experienced Telephone Customer Service or Contact Centre Advisors to join a growing company based in Leeds, West Yorkshire.This company also offers one of the best benefits packages available (see below)The RoleIf you have a love of providing excellent customer service, then this could be the role for youThis is not your typical call centre role. The customer is at the heart of what this company does and they constantly invest in their systems and their people to ensure that they remain market leading.Have you worked in a telephone-based customer service or collections environment assisting customers, with between 12-36 months of experienceYou will be supported with a minimum initial 8 weeks of comprehensive training to learn the role, as well as their systems and clients. After successfully passing the training, you will join the contact centre team and be enrolled in quality assurance bonusand other generous benefits.This is an office-based role working from modern offices in Leeds, in which you will liaise with customers over the telephone to assist them in identifying the right solution to manage their account with us.You will benefit from an in-depth training plan delivered by their expert in-house Learning and Development team. Regardless of your background or age, they will invest in your development and help you to succeed in the role.The Person

• Building rapport with customers
• Having empathy for individual circumstances
• Demonstrating resilience when having sensitive and difficult conversations
• Using expert communication skills
• Demonstrating good attention to detail
• Telephone Customer Service experience

Benefits

• 30 hour working week
• Free City Centre Parking
• Additional Paid Leave for your Birthday
• Christmas Eve and New Years Eve paid leave (when falling on a working day)
• Flexible Holidays – a number of which can be taken hourly
• Holiday Exchange - buy / sell holiday
• Extra holiday for length of service - 1 extra day after 3, 4 and 5 years
• Monthly financial reward and recognition for going above and beyond in your role
• Enhanced Maternity / Paternity / Adoption Pay
• Business-casual dress code
• This benefit increases each quarter based on attendance and punctuality.
• Death in Service Benefit - 5 times annual salary
• Income Protection – 75% of your salary paid for up to 2 years if you are unable to work (subject to criteria being met)
• A wide range of discounts and savings at UK retailers
• Travel Support - free parking, bus discounts, cycling facilities
• Leeds Credit Union – Christmas Savings Scheme
• Contributory Pension Scheme
• Learning & Development Allowance - paid time to learn in work
• Professional Qualifications - financial and study support
• Free Gym Membership
• GP On Site – access to a specialist prescribing GP who comes on site every fortnight
• Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, combined therapy towards everyday health costs
• GP Anytime - access to 24/7 prescribing GP for you and your family
• Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions
• Early intervention support for colleagues who are experiencing health issues in order to support them staying in or retuning to work, provided by MetLife’s expert team of registered Nurses, Physiotherapists, Occupational Therapists and other clinical specialists

If you would like to apply for the role of Customer Service Advisor then please email your CV to or call Deb onClosing date is 14.8.2023 Please note this could change subject to suitable applications.Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future