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2nd Line Support Engineer

Job LocationLeeds
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

2ND LINE SUPPORT ENGINEERJob Role:This is a fantastic opportunity to join a growing and friendly IT Support Company based in West Yorkshire. You will be responsible for providing 2nd line support via the helpdesk. The successful applicant must have excellent communication skills and act in a polite and professional manor at all times. You will have a minimum of 4 years’ experience working in a problem solving role covering the below key experience topics. Some support tickets may be escalated to a site visit where required and you would be responsible for attending. The majority of our customers are within a 50 mile radius of our HQ.Key Experience:The ideal candidate would have extensive knowledge covering all points below, however, we would also invite for interview applicants that cover a majority but not all.

  • Remote/Desktop Support to end users - print / logon / internet / email issues etc.
  • PC/Server/Network Infrastructure Support - network loops / reboots / repairs etc.
  • Windows Server 2003/2008/2012 + Windows SBS 2003/2008/2011 - installing/configuring/support
  • Strong Exchange skills 2003/2007/2010/2013 - basic mail flow trouble shooting
  • Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors
  • Group Policy/AD/DNS/DHCP - making changes and fault finding
  • Following strict Helpdesk Software procedures and keeping the clients well informed on progress
  • Windows 7/8/10 + Office 2010/2013/2016
  • Hyper-V/ESX/ESXi - virtual environments
  • Backup technologies and AV Software - Symantec / Veeam / Max Backup
  • Hardware Firewalls and routers - understanding of IP routing and no NAT setups including VPN
  • Ordering and supporting internet connectivity via an ISP - ADSL / FTTC / Leased Line etc.
  • Office 365
  • Essentials:Must have some relevant vendor qualifications; Microsoft/Citrix/VMwareMust have a full UK driving license with less than 6 points and have own transportationExperience working for a Managed Service Provider would be highly advantageous.

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