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Technical Support Engineer

Technical Placements Ltd
Job LocationKnaresborough
EducationNot Mentioned
Salary£30,000 - £40,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

IT Technical Support Engineer required for a 3 month interim assignment in Knaresborough. Up to £40K (pro rata) + benefits. Immediate start available. Monday to Friday 8.30 a.m. - 5.15 p.m.Our client is a global supplier of environment improvements products, employing over 800 staff across 18 sites.Technical Support Engineer Responsibilites:

  • Primary IT liaison for the Knaresborough site for their outsourced IT providers, taking instruction from the providers and internal IT and also suggesting improvements to the services from a user perspective.
  • Relay any key messages between IT and the site, working with users to ensure directives given by IT are actioned.
  • Maintain and update documentation relevant to the site.
  • Maintain the IT asset management of the site.
  • Deliver a professional response to incidents and tasks, providing timely and accurate updates to stakeholders.
  • Demonstrate the ability to troubleshoot and solve problems both as part of a team and individually.
  • Execute and deliver on tasks as required by the Group IT Manager for project based work.
  • Onsite repairs and hardware changes
  • Following and implementing Group IT policies
Technical Support Engineer candidate requirements:Essential:
  • Customer service mentality
  • Ability to interpret user requirements and act on them
  • Hands on approach to problem solving
  • Solid understanding of networking and Windows computers to be able to independently solve problems (will be supported by 3rd party but need to be independent also)
  • Ability to configure PCs and Mobile phones to a basic state
  • Strong interpersonal skills
  • Understanding of basic AV (Audio Visual) setups
  • IT certificates related to networking and general IT support or relevant working experience.
Nice to have;
  • Working knowledge of the Microsoft 365 admin suite
  • Working knowledge of backup and security principles
This is an interesting opportunity to join a friendly, professional team on a 3 month assignment.

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