Rental Assistant

Job Description

Rental Assistant(Domestic and Commercial Vehicle Hire)c£24,000.00 per annum negotiable DOE + Bonus!Knaresborough (HG5 area)Located close to Harrogate, Knaresborough and with quick access to the A1 Hours of work: Monday to Friday 8:00 am - 5:30 pm with 1 hour lunch breakAlternate Saturday mornings 8:00 am to 12:00 pm(Although other staff members will be happy to swap with you if you needed to)THE ROLE INVOLVES DRIVING VEHICLES UP TO 3.5 TONNE which will require you to hold a full (normal) UK driving licenceAbout the Company:Our client is a very well-established family-run business that has been in operation for almost 40 years, starting initially in Barnsley and then expanding throughout Yorkshire to Sheffield, Huddersfield, Leeds, Wakefield and Knaresborough, Barnsley andBradford.They have an excellent reputation within their industry and are the largest independently owned car, van, minibus and truck rental company in the region with over 2,000 vehicles in their fleet. Their core business is supplying and maintaining fleets on long,short and flexible-term hire to companies across Yorkshire.About the Role:This is a unique opportunity for someone who enjoys a workload that offers variety; as a Rental Assistant you will have 80% of your time in the Rental Depot performing administrative duties and 20% of your time spent on road, delivering and collecting vehiclesthat are coming on and off hire, within c20 miles radius but usually more local to Knaresborough. You will be given full training on the in-house computer systems and processes however you must be computer literate and be a confident driverDuties & Responsibilities:

• Verifying vehicle availability, updating reservation systems, confirming bookings and assisting with planning our delivery driver team
• Extending and closing rental agreements.

• Apply a professional approach to all customer communications

• Monitoring damage management and vehicle turnaround

• Ensuring correct billing and allocation of additional charges. Notifying customers of damage and following the rechargeable damage process.

• Collating compliance materials and rental packs for customers

• Raising rental and contract hire invoices for billing
• Regular liaison with company Credit and Finance Departments

• Liaising with maintenance and sales teams to ensure swift action is taken and expectations and managed
• Liaising with staff at all levels at various locations and departments
• Occasionally needed to help with the depot valeting

About the Person:We are looking for someone with positive can-do’ attitude and a good sense of humour. You must be full of enthusiasm and have exceptional attention to detail, as well as having a strong desire to learn, and communicate positively with customers and colleaguesalike, both over the phone and in person. Teamwork within the admin office / depot is paramount and you must be able to mix and communicate with a wide variety of people, from all walks of life. You will have the ability and experience to manage multi-taskingwith ease, maintaining complex schedules and managing a variety of administrative support duties, to deadlines (and enjoy working under a degree of pressure)!Additional Benefits/Info:

• Located a short drive from St James Retail Park for a bit of lunch or lunchtime/after work shopping!
• Holidays - 20 days per annum plus 8 statutory bank holidays, 1 extra day given each year after 4 years’ service, up to 25 days in total
• Pension at 3% company contribution commencing on your first working day
• Bonus Scheme - based on performance, attendance and safety
• Free on-site parking
• Company Events - Annual Charity events such as Dragon Boat Racing (all family members are welcome to join!)
• Employee Discounts - 50% off when hiring a vehicle