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Customer Support Executive - with bonus potential

Reed
Job LocationKnaresborough
EducationNot Mentioned
Salary£21,000 - £28,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Executive for their growing team. Based in Knaresborough, Harrogate.You will be responsible for providing excellent customer service and administrative support. Accurately processing transactions and ensuring stakeholders and customers are fully updated.We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers.Salary up to £23,000 plus great monthly commission and profit share. Working Monday to Friday 8.45-5.30pm with an hour for lunch.Duties and Responsibilities:

  • To provide first class customer service to prospective and existing customers.
  • To work proactively in order to maximise brand reputation and sales revenue through effective conversations.
  • Maximise up-selling and cross-selling opportunities.
  • Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
  • Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
  • Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
  • Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
  • Manage own workload effectively, support the rest of the team and cover other team members work as required to ensure quick turnaround and high levels of customer service are maintained.
  • Process customer payments via Sage Online.
Experience required:
  • Confident working with multiple contact types, such as telephone, social media, webchat and email.
  • Excellent customer service skills
  • Experience of phone work including dialling out
  • Upselling experience desirable
  • Excellent telephone manner.
  • Able to multi-task.
  • Drive to achieve KPI’s and SLA’s.
  • Possess excellent communication skills, both verbal and written.
What’s in it for you
  • Excellent pay and bonus structure.
  • Profit share.
  • Established reputable business.
  • Long standing team and great working environment.
  • 24 days holiday plus bank holidays increasing with LOS.
  • 4 x salary DIS
  • 12-month free gym membership.
  • Free onsite parking.
So, if you are customer focused and this sounds like it’s for you don’t hesitate in applying as the client is happy to move quickly.

APPLY NOW

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