Business and Customer Relationship Management Analyst

Job Location	Kippax
Education	Not Mentioned
Salary	£27,511 - £40,322 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Do you have experience of supporting and enhancing a customer relationship management (CRM) system Are you keen to play a role in the development of new business engagement opportunities for the University You will support the University’s business engagement activities through delivering against requirements agreed with senior management and colleagues in the Research & Innovation Service (RIS) team, and undertaking analysis of market-leading business databases and supporting the growing usage of the recently introduced Microsoft Dynamics 365 Customer Relationship Management system (CRM).You will have a background in CRM, database analysis and end user support, specifically creating queries, developing reports, providing user training, analysing company data and undertaking configuration changes to enhance the functionality of the CRM system. As the focal point for CRM within the Research & Innovation Service you will support users and act as the interface with IT and our CRM vendor for issue resolution and technical development. You will also be able to build productive collaborative relationships and be committed to undertaking continuous professional development to maintain and build your skills and knowledge.The University has placed innovation and impact as a key objective in an ambitious institutional strategy. As a member of the Nexus team within the Research & Innovation Service you will play a role in supporting the senior management team and research and development colleagues to identify and track new business engagement opportunities in one of the largest research intensive universities in the UK.Please note: It is possible to be appointed to this role at University of Leeds grade 6 or grade 7 depending on experience. If you are appointed at grade 6 a training plan of up to three years will be developed to support a move to grade 7 by the end of the role (which is dependent on funding availability for the subsequent role).Your application - The criteria for this role is laid out in three sections. To be considered for this role you are required to address all of the essential criteria points listed under grade 6. To be considered for appointment at grade 7, you will be required to address the grade 7 criteria in addition to the grade 6 essential criteria.To explore the post further or for any queries you may have, please contact: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.Due to the current Government Coronavirus lockdown and social distancing measures, the interviews for this role are likely to be conducted remotely using Microsoft Teams or Zoom. It is also expected that relevant work within these roles may be done remotely, within the UK, while these restrictions remain in place.

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