Junior Application Support

Job Description

* hours would be 6pm - 2am but you would be able to work remotely from homeJunior Application SupportSalary: £22k - £28k DOEOffices are based in Ashford, Kent but this can be a fully remote roleAre you looking for your first role in ITOr do you have some experience but are now looking for a company that can offer you progressionWe are looking for candidates at the beginning of their career. You may have just finished your A Levels and are looking for your first role or perhaps you have undertaken further studies at university and are now looking to go into work.You will have a strong technical understanding and desire to establish a career within the Technology Industry. Youll enjoy working as part of a team, be a great communicator and enjoy delivery and fast-paced change, but above all enthusiasm for technologyand an appetite to take on our biggest challenges.Our client is a rapidly growing international software business with market leading App product for the Publishing industry. They are looking for School leavers or Graduates looking to start a career who have a passion and keen interest in Apps and the widertechnology industry. This is a rare opportunity to join a business with such ambitious plans and which offers enormous potential for you to grow your career with it.Initially you would be working as part of their Application Support team supporting their global clients, as such the hours would be 6pm - 2am but you would be able to work remotely from home.This is a great opportunity to emerge yourself in Devops whilst giving first class customer support experience.The company has great internal progression and future career routes in Support, DevOps, Development & QA are available.Duties* Support customers within a high-volume contact centre (or similar) environment* Lead a service handling multiple access channels including digital and telephone.* Respond to inquiries and support requests from our customer support ticketing system and ensure that all internal and external SLAs are met* Work with the escalation teams to facilitate timely support to customers.* Promptly escalate inquiries or issues that cannot be resolved by the shift team.* Help customers to resolve incidents and immediately complete requests where possible* Be available to work flexible shifts should the need arise* Liaise with the customer support team in India and UK to help identify customer issues and improve the overall client experience.