Customer Service Officer Life Science Degree

Job Location	Kings Norton, Birmingham
Education	Not Mentioned
Salary	£22,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Due to further growth, and internal promotion we are looking to recruit a Customer Service Officer with a life science degree to join our long established client. Our client is passionate about customer service and ensuring their customers feel truly valued.This role will offer progression and training will be provided.

Sales order processing, analysis
Collating delivery runs
Preparing quotations
Customer price maintenance
Ensuring a quality service is offered to both internal and external customers
Taking ownership of complaints and queries and proactively following through to resolution
Ensuring all customer technical queries are well investigated and resolved
Field sales support which will included recording meetings, dealing with follow-up, sample and literature requests, liaising with customers and making appointments
Being part of a continuous improvement process across the company, sharing ideas
Assisting in preparing and developing the documentation of the organisations procedures for customer service
Raising purchase orders and order progressing
Assisting other teams with post, expenses, credit card transitions, month end routine, timesheets, warehouse and delivery analysis

Qualifications and skills:

Life Science degree
People person, enjoys customer service and relationship building, sales interest
Excellent verbal and written communication skills with a strong attention to detail
Working effectively both independently and as part of a team
Strong IT skills including MS Excel
Organised, with a positive demeanour

Whats in it for you As the Customer Service Officer, you will be working with a friendly and intelligent bunch of people within a bright and airy modern office with lots of parking available, its a great place to work. There is a kitchen area with all facilities you need plusa gym too! The role over time will progress for the right person.On joining, youll receive a thorough induction plan to make sure you understand the systems, processes, and products. You will also have on-going training and development plans.The starting salary offered is £22,000 - £25,000 plus 20% annual bonus, and you receive 25 days holiday plus Christmas off and bank holidays, a pension, 1 day per week hybrid working (after probation) and a clear induction/onboarding plan with plenty ofsupport, opportunities, progression and growthPlease forward your application and covering letter in the first instance.

Keyskills :
salescustomer servicelife science

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