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Customer Care Administrator

THE JEYA GROUP LTD
Job LocationKings Hill, West Malling
EducationNot Mentioned
Salary26,000 - 26,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Care Administrator

  • Kent, ME19
  • 9am - 5pm
  • Competitive Salary
  • Temp - Perm Basis
Description:This role would be supporting our team of coordinators in progressing and resolving defects. We require someone with experience in the construction industry. You must be able to deal with contractors confidently, ensuring the contractors are meeting theircontractual obligations with closing out their defects . You must be proactive, able to work under pressure and able to deal with conflict / unhappy contractor or customers.Duties and Responsibilities:
  • To have read, understood and comply with Company Policy and Procedures at all times.
  • To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
  • To communicate with the Customer Care Manager and Head of Customer Care.
  • To maintain the relevant Customer Care log/monitor.
  • To co-ordinate schedule of works for the Customer Care Technicians.
  • To provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
  • To assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
  • To liaise with the Buying department - order materials as and when required.
  • To follow up an audit trail for completed paperwork.
  • To support the Department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
  • To carry out the "close down telephone call" with customers after works have been carried out to confirm that matters have been satisfactorily concluded.
  • To update weekly reports and distribute to relevant personnel.
  • To keep accurate records ensuring files are kept up-to-date.
  • To always represent Bellway Homes Limited professionally in both personal appearance and conduct.
  • To carry out any other reasonable tasks in accordance with operational needs as requested by your manager.
PERSON SPECIFICATION(Requirements necessary for safe and effective performance in the job)Skills knowledge and aptitude Communication and listening skills Ability to liaise with internal and external personnel Smart and presentable Enthusiastic Ability to work to deadlines and under pressure Ability to work on own initiative Flexible Good telephone manner Good computer knowledge: Word Excel Outlook Plus a bespoke package on which training will be given

Keyskills :
AdminConstructionCustomer CareCustomer Service

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