Duty Manager

Job Description

Job Reference: /CB/17-01/1054/7Job Title: Duty ManagerLocation: Kimberley WaySalary: Competitive Hours per week: Variable Shift Rota - 07:00 - 15:00, 08:00 - 16:00, 12:00 - 20:00 - 37.5 hours per weekBusiness OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Role OverviewWe’re recruiting for a Duty Manager to join our passionate and driven Cleaning team based at our client’s site in Kimberley WayResponsible for the day-to-day delivery of the smooth and efficient running of the car park, waste and cleaning team. This role is to enhance and deliver internal service provision with the expectation that our guests are surprised and delighted by theirvisit through the service that we provide. As the first point of contact for the soft service operation, you will lead by example manging the daily activities of the Cleaning team. The candidate will be able to multi task and have a flexible approach to workingtimes to support business needs.Key Responsibilities:

• Day to day management of the cleaning team
• Responsible for monitoring the day-to-day operation of the site, ensuring performance & standards of associated team & involvement in implementation ensuring a safe and pleasant environment for the client, staff, visitors and members of the public
• To be responsible for the efficient and effective operation of the Car Parking services, and waste management within the centre.
• To enhance the customer experience and reputation of the client and OCS group
• Support staff in delivering to their full capabilities.
• Roster management
• Auditing
• PDA management
• Supporting the site lead to ensure KPIs are met
• Client walks of the site discussing improvements, challenges and solutions
• Support staff with payroll queries
• Coaching and mentoring staff
• Initial point of contact for complaints or queries
• Carry out initial HR investigations when required

About You:

• Applicants must have the right to work in the UK
• Excellent communication skills, both written and oral.
• Ability to operate in a busy environment.
• Excellent time management.
• Attention to detail and proactive.
• Able to multitask
• Ability to work under own initiative and also as a member of a team
• Supportive to team members
• Willingness to take any further appropriate training.
• Retail Experience preferred but not essential.
• Previous experience within a similar role.

Benefits

• Holiday Allowance
• Company Pension
• Earn up to £500 for Employee Referrals
• Wide range of retail discounts, and corporate perks
• Join our Cycle to Work scheme
• Fully funded qualifications via our Apprenticeship levy
• Win monthly Superstar Awards

How to applyIf you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8f