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Referencing Administrator

Van Mildert
Job LocationKillingworth
EducationNot Mentioned
Salary£18,538 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are Van Mildert Tenant Referencing and Landlord Protection, a company who has recently become part of the Rightmove family. As a Referencing Administrator, you will be conducting references on prospective tenants for rental homes across the UK. This is a target-based role with opportunities to grow into various other positions within the business as the company evolves and expands.At Van Mildert we pride ourselves on having a dynamic office that offers fantastic customer service to our clients and require passionate and committed individuals to join us as we continue our growth. It should be noted that our ideal candidate will need to be prepared to work in a high paced contact centre environment, be focused on meeting in-house targets, and be flexible to any changes in targets that may occur.Duties & Responsibilities

  • Taking responsibility for your own workload.
  • Working pro-actively on each reference you have delegated to you and maintaining our high quality standards.
  • Making and answering high volume calls to various third parties including letting agents, landlords, employers and accountants and more in order to obtain referencing details.
  • Maintaining a balance of inbound and outbound calls alongside answering emails and completing references to high standards.
  • Adhere to Van Mildert target policies at all times.
  • Retain accurate and well written note records of all communication using internal systems.
    • Essential Skills and Experience
  • Excellent Written Skills
  • Outstanding Telephone/Communication/Customer Service Skills
  • Highly Focussed
  • Ability to Multi-task
  • Numeracy Skills
  • Attention to Detail
  • Data Entry Skills
  • Confidence
    • Desired Skills and Experience
  • Previous experience in administration
  • Familiarity with Microsoft Office suite of systems
  • Previous experience in a contact centre environment
    • Benefits
  • 9-5 Monday - Friday
  • 25 days holiday, plus Bank Holidays
  • Private Health Care Plans *
  • Stock Plans with Rightmove *
  • Life Assurance *
    • *It should be noted that these are optional benefits that you can opt into and are not mandatory.What our staff say:"Van Mildert is one of the best companies I have worked for. They give you a lot of support and training throughout your employment and make you feel like a valued member of staff. There is a lot of scope to progress withing the business, and you will always be encouraged to do so. I feel lucky to have the opportunity to be a part of such a supportive team of colleagues.""It’s refreshing working for a company that allows me to express my individuality and values me as a person as opposed to a number. Van Mildert is a family in which I never wish to leave as they enable me to feel powerful professionally as well as personally and my colleague’s provide a support I doubt I’ll experience anywhere else.""Incredibly supportive environment working with a great bunch of people. Every day is different, and always busy, and you’ll find that working hard and having a good attitude will give you plenty of opportunities to develop and grow." Required skills
  • Communication Skills
  • Customer Service
  • Outbound Calls
  • Diligent
  • Exceeding Targets

    • Keyskills :
    Communication Skills Customer Service Outbound Calls Diligent Exceeding Targets

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