Senior Area Manager

Job Description

Senior Area Manager £55,000 - £65,000 (Office Based in Wessex OR Kent)I Am Hiring for a Senior Area Manager with one of the largest telecommunications companies in the world. The Senior Area Managers role is to lead a Service Delivery team of up to 500 FTE, with up to 20 operational manager direct reports, with responsibilityfor the companys network operations within a defined geographic area. This can be in the Field Service, Engineering or Network Management environment, working closely with other Business Units ensuring end to end delivery of the companys services. A major part of the role will be to define, communicate and drive the operationalstrategy that supports the companys intent.

• The role holder will be responsible for an overall revenue of £1.6m, total cost £18-20m (£6m Capex and £12m Opex).
• The role uniquely carries accountability for assuring that customer & business outcomes are delivered, MSLs are met, and the P&L for the area is delivered as well as ensuring a zero-accident safety culture.
• The role is also accountable for championing, driving, and delivering strategic and tactical change across the area.
• The role holder will be instrumental in managing business impact, including any failure to meet regulatory measures, management of commercial risk of non-delivery of Government and CP commitments and the financial impacts, finding better ways to operateand managing commercial & reputational damage with full accountability within their own P&L.
• Managing a complex network of relationships with other units and third-party contracts who support the regions operational delivery, ensuring that service is provided at a regional level to their customers at all times in line with the wider company objectives.
• A key aspect of the role will be implementing the operational & cultural strategies agreed with the Regional Director and executing the insight & analytical opportunities that make this a reality. Providing leadership, setting direction and developing strategicopportunities to improve efficiency, effectiveness, customer service and network performance within a defined geographic area.

Responsibilities

• Accountable for the end to end service delivery (repair and provision) in the region, leading a large scale operational field engineering team.
• Owns the overall delivery of all end to end customer outcomes and high quality services, delivering to time, cost and quality in your area through direct labour and our (3rd party) partners.
• Accountable for driving and embedding regional transformation programmes. Accountable for creating a safe working environment with a zero harm mentality.
• Accountable for the empowerment, engagement and motivation of your people.
• Accountable for setting direction and agreeing of goals and objectives for your teams. Creating a culture of continuous improvement.
• Creating a sustainable strategy that underpins network resilience.
• Accountable for building successful strategic relationships, with key suppliers, regional authorities, political representatives and planning authorities and owning the relationship with operational partners
• Resolves complex problems involving a network of multiple stakeholders.
• Accountable for your financial costs, capex and bottom-line profitability.
• Accountable for the overall governance of Quality & Safety and the delivery of our regulatory obligations.
• To inform a regional training plan
• Responsible for the overall audit and quality delivery across their region.
• Accountable for ensuring the effective and swift resolution of customer escalations and complaints.