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| Job Location | Kent |
| Education | Not Mentioned |
| Salary | £35,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Role: IT Roaming EngineerLocation: KentSalary: £35,000 - £40,000 + company vehicle + pension + 25 days holiday (plus Bank Holidays) + private healthcare + more.The IT Roaming Engineer plays an essential part in ensuring the IT Team help our client operate as effectively as possible in providing these services to its stakeholders. The successful candidate will resolve 2nd and 3rd line IT Service Desk support incidents efficiently and effectively for remote locations, whilst managing colleague relations and expectations with great diplomacy.This position requires you to manage your own day, over 90% of the work included will be field work travelling from and to various high profile sites around Kent and the surrounding area.A key area is to ensure that the IT support function is highly perceived across the company by:-* Providing high levels of customer service support* Ensuring clear communication is maintained with colleagues and 3rd party suppliers at all times* Obtain a clear understanding of the business and personal impact of incidents to enable effective prioritisation of the ticket* Managing the expectations of the affected colleague(s)* Resolving incidents as quickly as possible* Working with, and/or escalating incidents to 3rd line support where necessary, to ensure a timely and effective incident or request resolution* Participate in the Problem management process to eliminate or mitigate against root causes of re-occurring incidents for remote locations, in conjunction with the 2nd and 3rd line support teams.* Involvement in infrastructure projects relating to Server and Back office Infrastructure items. Supporting all sites on the WAN including stations and depots with any Hardware or Network faults.Skills and Qualifications:* Substantial experience in a similar environment working on Incident and Problem management.* Excellent understanding of all Microsoft operating systems (Windows 7 and 10, Windows, Windows Server 2008, Windows Server 2012, Windows Server 2016)* Experience of LAN trouble shooting and support* Experience of supporting desktop environments (including Imaging)* Technical support experience, especially faulting, repair and maintenance* ITIL accreditation to Foundation level* Microsoft MCSE (desirable)* HND or equivalent (desirable)* Hold a UK driving licenseIf you are looking to be part of a friendly, energetic company then please click the apply now function.Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.