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Customer Service Coordinator

Pearson Whiffin Recruitment Ltd
Job LocationKent
EducationNot Mentioned
Salary£22,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service CoordinatorUp to £24,000 DOEFull time – Permanent West KentOur client, a fun, family-run company, have an exciting opening for an enthusiastic Customer Service Coordinator to join their friendly team.The ideal candidate will have a real passion for Customer Service Coordinator and a real drive to succeed within a thriving and inclusive team.Duties will include:

  • Responsible for managing various aspects of customer service operations, ensuring smooth order processing, and maintaining a high level of customer satisfaction.
  • Responding promptly and professionally to customer inquiries and provide excellent customer service.
  • Handling customer complaints or issues, addressing them promptly and ensuring appropriate resolution.
  • Maintaining accurate records of customer interactions and transactions in the CRM system.
  • Processing customer orders accurately and efficiently, ensuring timely delivery.
  • Liaising with internal teams, including sales, logistics, and the warehouse, to ensure order fulfilment and resolve any potential issues.
  • Coordinating with the warehouse on pick and pack operations, ensuring timely and accurate shipment of products.
  • Monitoring order status, track shipments, and communicate updates to customers as necessary.
  • Effectively managing customer data, order information, and communication history on a CRM system
A successful candidate will have/be:
  • Bachelors degree in business administration, operations management, or a related field (preferred).
  • Proven experience in customer service, order management, or operations coordination.
  • Strong proficiency in using CRM systems and other relevant software applications.
  • Excellent communication skills, both verbal and written.
  • Exceptional organizational and time management abilities.
  • Detail-oriented with a focus on accuracy.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving and decision-making skills.
  • Collaborative team player with the ability to work independently when required.
  • Familiarity with warehouse operations and supply chain processes is a plus.
This is a great opportunity for a Customer Service Coordinator to move into a buzzy and enjoyable role with lots of room to make an individual impact and a supportive team around you.If you feel you meet the above criteria, please apply online for immediate consideration.This role is being handled by Jasmine Smith, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still lookingWhether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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