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Customer Service Manager

JHE & Partners
Job LocationKeighley
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

JHE & Partners are delighted to be working exclusivelywith a local Keighley business who are looking for a Customer Service Manager ona permanent basis. This is an exciting opportunity overseeing a team of 5 reporting into the Operations Director. Thisis an excellent, diverse role working with an array of internal stakeholders.Responsibilities include

  • To have overall responsibility for all aspects of the UK customer service.
  • To be proactive in identifying opportunities for improvement within business processes the team and reporting KPIs, setting departmental objectives.
  • Working with customers to understand new ways of order placement (Web- based/Portals/e-procurement) and adapting our processes and systems to suit.
  • Identifying solutions for order processing within sage and improvements within CRM.
  • Work within the companys management team to ensure compliance to the Quality Management System (ISO13485) including product post-market Surveillance.
  • Work with the Key Accounts Coordinator to identify opportunities to provide additional admin support to the external reps within the team.
  • Work with Sales managers to ensure up-selling of weekly offers and identify cross selling opportunities
  • Managing all HR aspects (including holidays, appraisals, recruitment, training and development of the team)
  • Investigate/resolve customer problems
  • Ensuring total work load of the department is managed daily by the team
  • Sales Order processing and dealing with customer enquiries as required
Candidate profile
  • Commercially minded with 3 plus years experience in team leadership, focusing on achieving the best customer experience.
  • Have a working knowledge of internet sales and payments.
  • Be highly organised and able to manage the department workload. Delegation is key to synchronise activities.
  • Have a strong work ethic and will be driven to achieve results, alongside good communication and IT skills.
  • Have excellent time management skills with the ability to prioritise effectively.
  • Excellent, friendly communicator, have the ability to work both individually and as part of a wider management team to build strong working relationships/connections. Overall, the ability to work proactively and independently.
  • Be effective working under pressure.
  • Working knowledge of business systems; Sage 200 would be advantageous.
Salary on offer will pay up to £30,000 with good benefits including competitive pension, 23 days holiday rising to 25 with service, free parking and annual summer BBQs. Should you be looking in the local Keighley area for an exciting customer service managerfor an innovative and growing employer, please apply without delay.

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