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Customer Support Administrator

PHS Group Limited
Job LocationKearsley
EducationNot Mentioned
Salary£18,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Support AdministratorKearsley, Bolton£18,500 per annumFull Time, Permanent PositionMonday to Friday, no weekend workingCustomer Support Administrators - your opportunity to join an amazing team!A rare opportunity has just arisen for you to join us as a Customer Support Administrator here at phs Group, the leading Hygiene Services provider in the UK. This really is an excellent opportunity to join a wonderful friendly and supportive team at our Bolton office. If you are equally exceptional at both Administration and Customer Service, this is the role for you. Let us tell you why you will love it here…You will be an essential part of what we do here. You are joining a dedicated team in a fast-paced environment and will be supporting our Healthcare Team by doing what you do best. This role will involve providing accurate reports and looking after our internal and external customers via phone, email and webchat. Your communication and administrative skills will be truly appreciated here, and you will be joining a friendly team who are caring & supportive to customers and colleagues alike.We will value your commitment, expertise and positive outlook here. What you do will support the whole of our Hygiene Team across all departments, so the role will be varied and interesting. Key to success in this role will be the ability to work at pace while at the same time applying a meticulous attention to detail, so this role will suit you perfectly if you enjoy being busy at work and taking a pride in what you do.You are joining a growing team in a successful company and customers are at the heart of everything we do. We have a great reputation in our industry, and what we do really matters. In this role you will get an enormous sense of satisfaction being able to help our customers and knowing that they are satisfied with a job well done. Many of our people have gone on to have fantastic careers here too, and we would be delighted if you joined us.A day in the life of a Customer Support Administrator at phs Group will involve:

  • Supporting our internal and external customers via phone, email and webchat
  • Providing regular and ad-hoc reporting, ensuring information is clear and accurate
  • Releasing invoices as per our customers’ specific requirements
  • Supporting our sales teams with tasks, case management and orders
  • Distributing sales leads and opportunities to the team
  • Weekly reports to specific timescales for our management teams
  • Maintaining relevant documentation and spreadsheets
  • Updating purchase orders and creating manual invoices where requiredThe ideal candidate for a Customer Support Administrator at phs Group will have:
  • Exceptional Administration and Customer Service Skills
  • The ability to work quickly and efficiently in a fast-paced office environment
  • Great verbal and written communication skills
  • A keen attention to detail and the ability to prioritise effectively
  • Good working experience of Microsoft packages such as Excel, Word and Outlook
  • Experience of producing detailed and accurate reports in a timely manner
    • In return for your commitment and expertise, you will get:
  • A permanent position with a successful and established market-leading service provider
  • Full time hours 37.5 hours a week with no weekend working
  • 4 weeks holiday plus Bank Holidays
  • In-house training with excellent opportunities and further online training available
  • Free parking onsite and outside our premises with good public transport close by
  • Opportunities to progress within the business
  • Retail discounts with companies such as O2 and Frankie and Benny’s
  • 24-hour wellbeing helpline
  • Other benefits including our company pension schemeIf you are looking for a career with an established and successful company, we are looking forward to hearing from you. Apply now.About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
    • Required skills
  • Administrative Support
  • Communication Skills
  • Computer Literate
  • Customer Support
  • Reporting

    • Keyskills :
    Communication Skills Customer Suppt

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