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Customer Serivce Supervisor Construction Hire

Smartsearch Recruitment
Job LocationIver
EducationNot Mentioned
Salary£33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service – Construction Hire, Salary: Up to £33k + Excellent benefits package, Based: HeathrowWe require a Customer Service & Sales Administrator Supervisor to work for a leading company who specialise in the hire of portable accommodation and associated products. Working within the office, the Customer Service & Sales Administrator Supervisor is responsible for leading a small team of customer service advisors / administrators and providing project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations. This is a busy role in a fast-paced environment that involves lots of telephone contact and customer service with clients as well as administrative work.Key tasks of the Customer Service Supervisor:

  • The role is 20% team management and 80% hands on customer service / administration duties.
  • Monitor team performance in terms of quality and effectiveness and lead team in achieving team targets and objectives.
  • Prioritise workload and provide support to the team
  • Sales administration and order processing
  • Post-sale contract co-ordination
  • Co-ordinate Project Managers site visit and cascade results
  • Co-ordinate Support Services and transport for Installations/Decommissions/Site Moves/collections, including the preparation of routes and of generic Risk & Method Statements
  • Pre and Post Delivery Customer Support - Managing and processing a high volume all inbound calls from customers and regional offices
  • Running reports and auditing to ensure accuracy
  • General administrative tasks as required
    • Candidate Requirements:
  • Organised, methodical with high attention to detail, has a proactive attitude and is able to use own initiative in solving problems.
  • Must have supervisor / team leader experience in a similar role i.e. Customer Service Supervisor / Team Leader, Office Supervisor, Logistics Planning Supervisor with hands on customer service and as an administrator experience.
  • Experience of working in a busy environment and working to targets.
  • Construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an advantage, however, candidates with the relevant administrator / customer service supervisor experience from any background will be considered.
  • Flexibility around working hours to meet business demands.
    • If this sounds like the opportunity you have been looking for then please apply by attaching your CV.Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.Key words: Customer Service Team Leader, Customer Service Supervisor, Logistics Planning Supervisor, Office Supervisor.

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