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Customer Service Advisor

RE Recruitment
Job LocationIrlam
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorManchesterCompetitive salaryFull time, PermanentMonday – Friday 9:00am - 8:30amBenefits:

  • Free Parking
  • 33 Days Holiday (Bank Holidays included)
  • Subsidised Canteen
  • Cycle Scheme
  • Pension
  • Private Medical insurance - Senior Staff or Above (Free to Staff, discount for Family)
My client, a global company that develop, manufacture, and sell high-performance products are currently seeking an experienced Customer Service Advisor to join their team.The Role:
  • Daily contact with existing customer base via phone and email to provide updates on orders and deal with any customers queries.
  • Processing of customer orders.
  • Proactively expedite orders and coordinate between internal departments
  • Attend regular meetings with the production teams to get updates on the orders in production,
  • Build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible.
  • Develop and grow long-term relationships with existing accounts.
  • Record account information into the CRM database
  • Apply (when required) for “SIEL” export licences on the UK government website “Spire”.
  • Any other duties commensurate with your role.
The Candidate:
  • Excellent communication skills; both written and verbal.
  • Great attention to detail.
  • Experience within manufacturing industry desirable.
  • Ability to listen and understand fully your customer’s needs.
  • Proactive approach and a desire to complete work in a timely manner.
  • Enjoy taking ownership an ensure customers satisfaction is high.
  • Organised and methodical in your approach to work.
  • Organization and time management skills.
  • Great work ethic
  • Strong teamwork skills.
Education & Training:
  • BPSS clearance will be required upon starting.
  • Work experience in a Customer Service environment.
  • Proficient Microsoft Office skills
  • Language skills is a benefit (French is desirable)
  • Knowledge of IFS ERP system desirable
If this role is of interest, apply today toRE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.ENG1

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