Field Service Technician

Job Description

Our client, founded in 1964, is a globally leading technology company in the area of sheet metal processing, specifically metal bending, tubing and laser cutting.Due to the company experiencing rapid growth, they are now in the position where they are seeking to employ Service Engineers to install, maintain and fix their machines at customer sites across the South East area.Primary Duties & Responsibilities

• Installing machines at customer sites: ready for start- up according the company requirements
• Assembling electric, pneumatic and hydraulic installations
• Maintaining machines at customer sites and repairing electrics, pneumatics and hydraulics
• Completing and communicating required reports such as:
  • Service reports and support request forms
  • customer feedback
  • and installation documentation in the CRM.
• Following and initiating quality improvements per ISO guidelines
• Instructing customers on
  • machine safety
  • simple maintenance at customer locations
• Giving the customer technical advice if required
• Assisting the customer with physical activities (such as loading/unloading equipment)
• Requesting spare parts from stock and the respective delivery to the customer
• Assisting in the consultation of sales and service offers
• Supporting the installation and operation of machines on fares and exhibitions
• Being responsible for solving and tracking quality complaint

Qualifications/Experience

• NVQ level 3, ideally electrical, but other relevant level 3 considered
• Experience of PLC, pneumatics and hydraulics
• CNC/tooling background is an advantage
• Experience of Machine mechanics

Required Personal Skills/Key Behaviours

• Technical knowledge
  • Ability to understand and read electrical, pneumatic and hydraulic drawings /schematics independently.
  • Ability to differentiate between CNC / PLC, as well as to read/recognize and use the viewer software of those.
  • Basic understanding of:
    • Trouble shooting
    • IT/Software: DMS, CRM, LMS & Microsoft Windows
    • Safety
    • Mechanical Engineering

• Personal & Interpersonal skills:
  • Communication: Able to communicate and explain situation effectively & clearly
  • Acts with courage: Will stand up and be counted. Doesn’t shirk from personal responsibility.
  • Honesty & trustworthy: Maintaining the standard of honesty, trustworthiness and integrity all the time.
  • Interpersonal savviness: Ability to build and maintain solid working relationships with colleagues, superiors, and direct reports
  • Demonstrate empathy: Understands the client’s problems and concerns and displays a motivation to be helpful
  • Accommodating to clients: Able to balance client’s and own organization’s needs to make sure that the client is satisfied
  • Level -Headedness/Composure: Remains cool under pressure. Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected developments.
  • Works well with supervisor: Responds to coaching; honest and respectful of supervisors
  • Dealing with uncertain situations: Able to deal with uncertain or ambiguous situation, decides and acts without having the total picture; comfortably handles risk and uncertainty.
  • Develops technical knowledge: Learning agility, learns new things quickly and can apply the knowledge on the job.
  • Follows rules & regulations: Understands and follows rules & regulations.
  • Staying on task: Spends his/her time and the time of others on what’s important on an efficient way.
• Others (special skill & requirements):
  • Readiness to travel approximately 80-90%
  • Have a flexible schedule and work overtime or weekends if required
  • Driving license
• Value based:
  • All interaction with internal/external customers and contacts shall comply with company values of Openness, Commitment, & Innovation and in accordance with the guidelines of the local legal entity.

Benefits:

• Competitive salary
• Company car or van
• 25 days holiday, plus bank holidays (3 held back for Christmas shutdown)
• Gym membership
• Private healthcare
• Company pension
• Company funded training at sites in Italy, Switzerland and Germany
• Door-to-door working day
• Overtime at a rate of 1.5 times on Saturday and 2 times on Sunday