Loan Administrator

Job Location	Ipswich
Education	Not Mentioned
Salary	£22,500 - £23,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Reed are delighted to be partnering with a market-leading global financial services specialist, who are seeking a Loan Administrator to join their growing team in Ipswich Town Centre. With a salary of up to £23,000on offer, applications are welcomed fromentry-level candidates who possess strong Microsoft Office skills. Customer Service experience is desired but not essential.The working hours are:• Monday to Friday, 37.5 hours per week.Key Duties & Responsibilities Include:• Understand the terms and conditions of a borrower’s loan so that they may be clearly explained to, and met by, the borrower and to ensure the Deeds received are correct• Ensure information relating to borrowers and their loans is current and accurately recorded on company’s systems.• Ensure that borrowers are correctly informed of payments due and that the collection of the required payment is made promptly and accurately.• Receive and resolve any queries within SLA from clients, borrowers and their advisors in relation to the redemption of the mortgage or the Deeds records.• Ensure that amendments to borrower’s accounts are made accurately and in accordance with procedures and regulatory requirements.• Ensure safe and secure storage of files and deeds at all times.• Control Deeds and file movements ensuring the location of physical documents is known at all times and correctly recorded on company’s systems.• Ensure that requests for information are responded to accurately and within SLA’s.Skills & Experience Required:• Customer Service experience is desired but not essential.• Competent using Microsoft Office packages.• Ability to organise workload to meet deadlines and regulatory requirements.• Excellent communicator at all levels - both verbal and written.• High attention to detail - recording of information must be accurate, factual and professional.• Ability to work as an effective team member.• Ability to proactively manage own workload.• A desire to learn and take on new systems and concepts quickly.• Empathetic manner - be able to confidently deal with difficult conversations whilst showing empathy and dealing sensitively, but appropriately.• A can-do attitude with a desire to identify and deliver effective solutions for customers and all clients and stakeholders, both internal and external.For more information, please contact the Reed Ipswich office.

APPLY NOW