Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT/Software Support

CloudScope
Job LocationIpswich
EducationNot Mentioned
Salary£30,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT/Software Support - Ipswich - Hybrid - £30,000-£32,000 Cloudscope are working with a data intelligence/software solutions business near Ipswich, seeking a new hire for an IT/Software Support technician. You will be a proactive and tech savvy individual with experience in a previous customer support role, ideallyin the IT or Software support space. Our client offers an excellent work environment and a close-knit team based on the outskirts of Ipswich. This role involves a shift pattern that does not include weekends, rotating weekly with another member of the team.This will involve hybrid working too, working at home on Friday!The Role:

  • Be the central point of contact for all customers regarding issue’s related to our products
  • Assist service users, whilst logging all contact and providing 1st and 2nd line support in answering their question
  • Contribute to an exceptional service response satisfaction rate
  • Understand and provide an in-depth knowledge of the company’s products, ensuring great customer service is always provided. (Full product training provided with continuous development)
  • Ensure that all tickets are resolved in a timely manner and escalating where appropriate.
The Candidate
  • Previous experience in a customer or IT support role is essential.
  • Can do attitude.
  • Must be a collaborative team member with excellent communication skills.
  • Dealing with solutions with a calm demeanour and know when you need to escalate tickets
  • You must have great attention to detail.
  • Be methodical and self-motivated.
  • Eager to take on new challenges as they arise.
  • Computer literate.
  • Well-organised.
  • Familiarity with Active Directory, Power-Shell and 365 Admin is an advantage.
This role will suit a technically minded individual that is happy to be client facing, likes building rapport and is proactive in their work. You will put time into understand our client’s product knowledge and will be happy working in office, from homeand mildly out of hours shift patterns.Required skills
  • Active Directory
  • Customer Support
  • Technical Support

APPLY NOW

IT/Software Support Related Jobs

© 2019 Naukrijobs All Rights Reserved