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| Job Location | Ipswich |
| Education | Not Mentioned |
| Salary | £28,000 - £32,000 per annum, negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our client is now seeking an experienced Forwarding Operator with experience in both Import and Exports to work in their Ipswich Branch.Job purposeSupporting the forwarding team in the co-ordination of imports and exports to meet our customer requirements. Responsible for also organising the transportation of freight between set destinations using either internal or 3rd party resources.Duties & Responsibilities• Receiving in and processing customer requirements either directly or via 3rd party agents, using the internal IT systems to create job files and accurately enter all the required information including customs charges.• Updating job files where required on any changes regarding the freight and liaising with customers as appropriate• Entering costs and charges on completed job files to ensure accurate and timely invoicing out to customers which makes a profit for the business• Liaising with the finance team in dealing with any invoice queries• Arranging the efficient transportation of freight using the most cost-effective method to meets the customer needs• Planning of the traffic sheet, making appropriate checks in advance to ensure the successful and timely delivery of goods.• Handling releases from the shipping lines, gaining the required authorisations and ensuring any payments / invoices are made• Proactively follow up on leads, referrals and enquires from new or existing customers with quotes that are commercial and profitable• Daily use of the Multifreight system ensuring entry is accurate and timely• Undertaking general administrative duties to support the forwarding processes• Assist the wider team to ensure an effective forwarding service• Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.Skills & Attributes• Strong customer service skills• Proactive and commercial approach• Excellent communication skills written and verbal• Attention to detail• Ability to work in a team and develop strong working relationships internally and externally• Able to work to deadlines and meet the demands of the role• Ability to multi-task with a calm and flexible approach• Ability to effectively prioritise work and operate in an organised manor• Enthusiasm to learn and to progress through experience and training• Capable of operating with minimal supervision within broad guidelines Required skills
Keyskills :
Communication Skills Customer Service Impt Expt