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Customer Experience Manager

Spider
Job LocationIpswich
EducationNot Mentioned
Salary£22,500 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Experience Manager–Spider is advertising on behalf of our client whois highly ambitious and is seeking to recruit for a Customer Experience Manager to join them on a permanent basis, in their offices at Stowmarket.As a Customer Experience Manager, you will have specific responsibility for ensuring that every customer receives outstanding customer service at the Regal Theatre and that the theatre has a high public profile and enjoys an excellent reputation within the local community.Other key responsibilities will include:

  • To ensure that the Regal Team has an outstanding customer service ethos that is shared by all members of staff.
  • To manage the Regal’s day to day marketing and communications through its website, and through use of traditional media and social media channels.
  • To ensure that the customer experience in terms of catering delivery is excellent.
  • To maintain industry leading levels of sound and picture quality through a programme of equipment monitoring and maintenance.
  • To develop positive relationships with the local community (including clubs, schools and shared interest groups) and local businesses, stakeholders and partners to encourage wider use of the Regal.
  • To research and keep up to date with the evolution of the entertainment industry and ensure that the theatre responds to changing customer expectations.
  • To deputise for the Events & Theatre Manager in their absence.
  • To act as a duty manager, running the shift and overseeing all operational aspects of the venue on a day-to-day basis.
  • To undertake any other duties as may be required by the Events & Theatre Manager & Town Clerk.
    • The ideal candidate will need the following skills and attributes:
  • Knowledge and awareness of the entertainment industry including theatre, cinema and music trends and technology.
  • A working knowledge of venue Health & Safety requirements.
  • A proven track-record of leading a team in a customer focussed environment preferably in the entertainment and hospitality sector.
  • Extensive experience of leading, managing, and motivating people.
  • Experience of staff training, coaching and performance management.
  • Experience of promotions, public relations, and marketing to extend customer reach and increase sales.
  • A proven track-record of success in a target driven customer setting.
  • An excellent communicator, both written and oral, with the ability to deliver presentations to diverse audiences.
  • Able to work well under pressure, deal positively with difficult situation and promote successful outcomes.
  • A positive and effective stakeholder engagement and management at all levels.
  • High levels of IT Literacy.
  • A manager of change and delivery of positive outcomes.
  • A genuine people person who lives and breathes customer care, with a personality that lives long in the memory.
  • A commitment to the team ethos ‘we, not me’ in being able to work with others in a highly collaborative working environment.
  • An over-riding passion to serve the local community, working positively and effectively with work colleagues, Town Councillors, and local stakeholders to forge a positive reputation for the Regal and Town Council.
  • An ability to demonstrate strong personal resilience in performing in a dynamic and stretching working environment for an ambitious organisation – demonstrating an ability to manage day to day issues within the venue, whilst also contributing fully to long term objectives.
  • A commitment to upholding impeccable professional and personal standards.
  • A proactive seeker of feedback from colleagues and peers to achieve personal growth and improve effectiveness.
  • A strong commitment to personal development, to be inquisitive and using every opportunity to increase knowledge, develop skills and abilities.
  • High standard of written skills to draft strategies and prepare reports.
  • A high degree of numeracy to manage budgets and resources.
  • An ability to analyse and understand complex information.
  • Personal Licence Qualification – If one is not held, one must be obtained within 3 months of employment.
  • A flexible approach to fulfilling the business needs of the organisation, over and above the contractual hours for the post.
    • This is a full-time permanent role. An excellent opportunity to work for an ambitious organisation that serves a community of 21,000 people. The employer is seeking to appoint someone who cares about what they do and is committed to making a positive contribution to the work of the organisation. In return, you will receive a salary of £22,500 - £25,000 (depending on experience), and a stimulating working environment, to develop and showcase your skills. You may be required to work evenings, weekends, and bank holidays throughout the year, sometimes at short notice.If you have all the relevant skills and experience and would like to join our organisation, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.No Recruitment Agencies pleaseThis vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.Please check your email inbox and spam / junk mail folder for any email correspondence for this role.Additional keywords: business, development, manager, management, commercial, planning Here at Spider, we take your privacy seriously. When you apply, we shall proces Required skills
  • commercial
  • manager
  • management
  • business
  • development

    • Keyskills :
    commercial manager management business development

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