Customer Care Administrator

Job Location	Huncoat
Education	Not Mentioned
Salary	15,000 - 20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Customer Care Administrator - Eve Sleep Brand - Huncoat Customer Services Team - £20,000 p.a. plus benefits - Working in a fast-paced Customer Care Team you will address customer issues submitted to us and manage customer demands. The Role - Customer Care Administrator (Eve Sleep)We are currently looking for a Customer Care Administrator to join our Eve Sleep Digital Customer Care Team.Start Date: 3rd Janaury 2023Salary: £20,000 p.a.The purpose of the role is to deliver a culture of customer satisfaction through timely and accurate handling of customer complaints. Whilst working in a fast paced digital customer care team you will be required to address customer issues submitted vianumerous contact channels and be able to manage customer demands.Daily responsibilities include:

Acknowledge and respond quickly to customer issues through email.
Process refunds and faulty products whilst adhering to the Consumer Contract Regulations.
Manage and action administrative duties in line with business standards on processes.
Complete management reporting.
Maintain a positive and professional attitude to customers.
Be confident in making the right decision to resolve customer complaints.

Skills neededWe are looking for a Customer Care Administrator with the following skills, experience and attributes to be successful in this role:

Experience in a complaint handling and customer service role is essential.
Strong IT skills with the ability to use order system and Microsoft Office systems.
Excellent verbal and written communication skills
Ability to work as part of a team as well as individually

Our Benefits! In return for your contribution to the teams performance, we offer a competitive base salary plus all these extra benefits:

*Employee discount scheme for Bensons products
*Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
Unum Income Protection - for peace of mind if youre off work long term due to illness
*Pension schemeprovided by Legal & General
*Discounted Gym membership
*Cycle to Work scheme
Annual leave buy & sell schemeyou can top up your holiday entitlement or sell unused days to suit you
*Enhanced maternity and adoption leave
Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
Learning and development programmes to gain new knowledge and skills
Career progressionaccess to internal opportunities to build your career within Bensons for Beds
*Long service awards and Love to Shop voucher rewards to spend as you like

(*qualifying periods apply) About Bensons for Beds Were Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission. Apply now! If you love working with a great team, engaging with a variety of challenges, growing your skills and developing new ones then click now to apply to join us!There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. Well reply to you asap!

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