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Technical Support Analyst

Huntswood
Job LocationHull
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As the on-site face of IT within regulated and fast paced contact centre sales environment, the successful candidate will play a pivotal role in ensuring the success of our clients operation.The successful candidate will be a highly motivated self-starter with a can-do attitude and willingness to go the extra mile to support our client.The role will be supported by our experienced IT team in other sites and work closely with them to deliver both service desk and on-site service to our financial services client. Key Duties

  • Evaluating, triaging and handling reported issues from users
  • Escalating issues within the IT team where necessary and facilitating remote support
  • Supporting contact centre applications in conjunction with the dialler analyst and wider support team, including softphones and headsets
  • Supporting Windows 10 PCs and client applications
  • Day-day user administration
  • Monitoring and enforcing security policies
  • Deployment of approved software
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software issues
  • Provide exceptional Service support to the business
  • Monitoring of systems
  • Patch deployment
  • Patching of network points
  • Providing support for mobile devices
  • Providing support for printing and other on-site hardware
  • Support of local network and wireless infrastructure
Desirable Behaviours
  • Communication: Excellent communication skills and a strong communicator at all levels
  • Attention to Detail - excellent attention to detail
  • Calm - remains calm and clear headed under pressure
  • Organisation: Excellent organisational and prioritisation skills
  • Proactive approach to work and to continuous improvement
  • Works within the team and assists others, where required, to achieve a common goal
  • Listens to and is open to ideas and suggestions from others
  • Use initiative to ensure that high importance deadlines and SLAs are met
  • Takes every opportunity to go the extra mile for the company
Desirable Experience and Skills
  • 1+ years working on or leading a technical service desk
  • Proven technical ability
  • Good organisational, time management and prioritisation skills
  • High Standard of Incident and Problem management
  • Previous experience using helpdesk applications
  • Active Directory user administration.
  • Office 365 user administration
  • Basic network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

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