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Field Support Technician

Academia
Job LocationHull
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An opportunity has become available on a full-time permanent basis within our rapidly expanding Technical team. We are on the hunt for a dynamic Field Support Technician to provide onsite support for the vast number of Primary and Secondary school customerslocated in York and the surrounding areas.You will provide a high-quality, professional IT support service to staff and students, covering teaching, research and administrative devices.The sucessful candidate will have use of a company van to travel to the various sites. The person recruited into this position will be required to completed a satisfactory DBS and will need have a full UK clean driving license.You will be responsible for:

  • Providing onsite support to a number of different customers within the education sector.
  • You will ensure a high level of customer service is always maintained in a professional and efficient manner and within the agreed timescales.
  • Managing expectations of the client, keeping them informed and upto date with progress.
  • Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets
  • Ensuring that the general health of devices is maintained.
  • Completing replacements and installation of hardware when required.
  • Linking of systems.
  • Installation, configuration and deployment of equipment
  • Installation and upgrade of software on institution devices
  • Proactively monitoring and prioritising tickets within the ITsupport system.
  • Become familiar with relevant schools IT related procedures and policies
Key Skills:
  • Providing an excellent customer service to ourclients, keeping them updated and informed.
  • Sound technical ability ideally with an understanding of Windows10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite.
  • Ability to communicate effectively and clearly to both ICT and business staff.
  • Ability to diagnose critical situations and seek specialist help as appropriate.
  • Strong attention to detail
  • Effective management of time and workload
  • Good interpersonal and organisational skills
  • The ability to problem-solve quickly and effectively
  • Full clean UK driving license
Why Vital YorkEstablished in 1997, Vital York has a key focus in the Education space delivering a range of IT managed services, cloud hosted services, Device as a Service, Internet Service Provision, Trust onboarding, Google services (G Suite) implementation as well asmany more.We pride ourselves on providing a customer focused approach and align ourselves as an extension of our customers IT team. This means we seek the same goals as our customers in ensuring a fit for purpose solution, built upon tier-one infrastructure and supportedby first class support.Growing from our inception in providing IT support to a single school, to doing so across the entirety of York, our growth has led to significant investment in our business. We recently formed a strategic partnership with Academia Technology Group and nowcan leverage the resources and partnerships that Academia boast. This ensures that we can provide the same focused approach, powered by a larger UK-leading reseller.Benefits:
  • Gym membership contribution
  • Health Cash Plan
  • Company paid mobile phone
  • Increased annual leave with length of service
  • Free annual leave on your birthday
  • Life insurance
  • Free will writing service
  • And much more

Keyskills :
Customer ServiceTechnical AbilityTechnical SupportField SupportHosted Services

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