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Customer Service Advisor

Job LocationHull
EducationNot Mentioned
Salary£21,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorSalary up to £23,000 (plus bonuses)Location: HullHours: Full-time, Mon - Sun shifts between 8am - 8pm, 37.5 hours per weekOffice basedGrafton Recruitment is delighted to be working with a successful, growing business for a Customer Service Advisor to join their friendly customer service team. The role would suit a confident candidate with experience working in a customer service environment,although full training will be given to successful applicants.The Role:

  • Respond to customer queries via phone, online chat and email
  • Work to KPIs to provide customers with the highest level of customer service and support
  • Handle billing enquiries, technical issues, customer product swapping and ordering, logistics queries, and ordering stock
  • Use systems such as Salesforce, Zendesk, and online telephone software to support the companys customer base
You will need:
  • Excellent communication and comprehension skills
  • Self-motivated and ability to manage own workload
  • Experience working in a fast paced environment
  • Ability to work to deadlines
  • A willingness to learn and develop in the role
  • Experience with troubleshooting would be advantageous
If you meet the above criteria, please apply directly by clicking the link or contact Jennifer Leeman at our Hull office on /

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