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| Job Location | Hull |
| Education | Not Mentioned |
| Salary | £29,750 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Coronavirus (COVID-19) - Recruitment: Lets help one anotherThe health, welfare and safety of our colleagues and the people we recruit is vital to us therefore we are closely monitoring Government guidance to ensure we are complying with guidelines and Wescot’s duty of care. This includes operating strict social distancing within our work, training, recreation and general access areas to ensure we protect all our colleagues in every office. We are aware these are challenging and uncertain times for everyone therefore at Wescot we are ensuring we are doing all we can to help our customers as well as employees.As a business we have had to adapt quickly to respond to the COVID situation to keep doing what we are here to do – to help our customers achieve their own financial recovery. For many of our customers today, this is less about financial recovery and more about financial survival. We believe there is no organisation better placed to help our customers through this period of stress as this is exactly what we have been doing for almost 50 years for millions of individuals. Many of our customers are currently subject to a level of stress and anxiety that they have never encountered before – but the feedback we have received demonstrates how what we do can change people’s lives. When they reach out to engage with us, we are there to listen.We are currently recruiting for essential roles which will help our clients deliver vital services to our customers at this time. Wescot was incorporated in Scotland in 1983, but following expansion now operates in Bolton, Glasgow, Hull, Malton, Saltcoats and Telford. Wescot are not your typical contact centre... We offer our customers a range of financial services across our various sites. We work on behalf of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We strive to deliver gold-standard customer service, working with each individual customer to establish affordable and sustainable repayment arrangements. We are focused on an ethical approach and provide excellent service which we believe is due to our fantastic employees offering the best possible outcomes to all our customers.Due to vast growth we have an exciting opportunity to join our friendly and supportive operational teams in Hull City Centre, which is based conveniently next to all travel links, gyms, restaurants and cafes. You will receive a competitive salary and fantastic enhanced benefits package. Wescot also provides structured in-house modern apprenticeships for a range of advisor and managerial roles.About the role:Aa a Complaints Manager you will be responsible for leading and coaching your team to deliver effective complaint handling solutions to our customers. As the Compliance Manger you will report directly to the Customer Experience Manager and be responsible for: