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Web Support Analyst

Saint-Gobain Limited
Job LocationHuddersfield
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The RoleInnovative. Customer Focused. Agile. Open and Engaging. Entrepreneurial. These are our key attitudes and the way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Web Support Analyst opportunity based in our Digital Team in Huddersfield.The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We cant guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listenRequirementsHow will you support us As a Web Support Analyst you will aim to minimise service disruption by providing support and maintenance of cloud based services and the supporting systems through the ownership and resolution of Incidents and Service Requests, performing routine maintenance and by undertaking project work as required. This role operates on shift work between Monday to Friday and eventually you will be part of the on-call team to cover out of hours emergencies.You will be required to:

  • Own and resolve Incidents assigned to team and own queue, ensuring that effective communication with customers is maintained throughout and business impact is understood and minimised.
  • Ensure that Service Requests assigned to team and own queue are fulfilled in a timely manner and that customers are sent notification when work is complete.
  • Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business.
  • Actively participate in project and design meetings using knowledge of the business, existing systems and processes to add value to the project.
    • Additional RequirementsWhat kind of person are we looking forFirst and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like youTo be suitable for the Web Support Analyst role you will have:
  • Proven experience within a similar support type role within a large organisation
  • A basic understanding of system interfaces.
  • Excellent problem solving skills
  • Excellent communication skills
  • The ability to be self-motivated and manage your own time
    • About UsWho are Saint-Gobain Saint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale. We have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employ 170,000 people worldwide. The UK & Ireland is home to over 30 of the most well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.You are applying to work with our Saint-Gobain Digital team - this is one of more than 30 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you will be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.Our Ambition as a businessAt Saint-Gobain, our goal is to Create great living places and improve peoples daily life. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.Do you want to be part of this vision Click apply, we would love to hear from you.

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