Tech Support Consultant

Job Description

About the company:We are a Managed Service Provider, providing a vast range of services and products both internally and to our clients.This can range from assisting a user on a single machine to entire infrastructure support, growth, and project work (and everything in between!). We are an accredited Cyber Essentials Plus Certified Body as well as IASME Assured (previously known as Governance/Gold)Certified Body.Why work for usWe aim to provide you with peace of mind in addition to an attractive salary and eligibility to participate in thediscretionary annual bonus opportunities. You will also receive an excellent benefit package including:

• Company funded industry qualifications
• Workplace Pension*
• Close to town centre / bus station / train station
• Free Car Parking
• Attendance Bonus Scheme*
• Sick pay Scheme*
• 22 days holiday + Bank Holidays, increasing with length of service to a max of 30 days

*after a qualifying period.Our Awards:We understand it is important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent certifications, awards and employees’ achievements:

• Microsoft 365 Security Administrator Certification
• Microsoft Silver Partner
• IASME Assessor
• Cyber Advisor
• CE+ & IASME Level 2
• Terra Server Reseller 2021

Thank you for taking an interest in a career with AindaleBMS Ltd. We are an equal opportunities employer andcommitted to ensuring all applicants will be treated in a fair and equal manner and in accordance with the law regardlessof gender, marital status, race, religion, colour, age, disability or sexual orientation.On a day to day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alikeand be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients.You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st& 2nd Line support including the following skills and aspects:

• Excellent troubleshooting skills in all Windows desktop, Mac OSX, and Windows Server operating systems
• Support of Microsoft Hyper-V & VMWarevSphere infrastructures
• Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint
• Supporting on premise and off premise Anti-Spam/Email Security solutions
• Solving both hardware and software faults
• Working with networking equipment including, Firewalls, Wi-Fi solutions and all other network equipment
• Assisting with Domain level DNS changes and fixes
• Anti-Virus and Anti-Malware monitoring, administration, and support
• Monitoring and maintaining client’s infrastructure, patching, internal networks & broadband solutions
• Monitor IT security and support administration functions
• Providing excellent support, including procedural documentation and relevant reporting
• Escalate any complex problems to 3rd line and on-site engineers where appropriate
• Liaising with 3rd party vendors to see resolutions on all tickets
• Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms
• Ensuring all monitored backups have completed successfully, investigating, and resolving any issues
• Hands-on experience with equipment - laptops, desktop, printers, and peripherals
• The ability to work on set targets as well as using your own initiative and deadlines
• Managing and prioritising own tickets and workloads
• Undertaking internal and vendor training for personal and professional development
• Rapidly establishing a good working relationship with customers and other professionals
• Accurate and concise record keeping of all interactions and actions on the CRM
• Always maintaining client confidentiality and security
• Remotely carrying out chargeable jobs
• All other support duties that are commensurate with the role or at the request of the Management team

Desirable

• 1/2 years experience in similar IT role (MSP)
• Cloud technologies (AWS or Azure)
• MTA: - Windows Operating systems Fundamental, Networking Fundamentals, Server Administration Fundamental
• CompTIA: - IT Fundamentals+, A +, Server +
• MCSA: - Desktop Operating system

Keyskills :
Operating SystemsTechnical ServicesWindows Server2nd Line