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Customer Services Advisor 12 month maternity cover

Jenkin Halls Recruitment Ltd
Job LocationHoyland
EducationNot Mentioned
Salary£19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Customer Service Advisor - 12-month maternity cover contractBarnsley12 month maternity cover contract opportunity with a renowned and long-established UK manufacturer of furniture within the Education and Office sector.Purpose: A challenging and varied customer service role requiring the ability to both multi-task and learn a complex product portfolio. Acting as a Customer Service Advisor and Account Handler, responsible for processing orders, responding to emails, complaints, queries, phone calls, product enquiries, cancellations and any other tasks that may be required.Daily Responsibilities:

  • All aspects of looking after a Customer’s Account. Dealing with emails and phone calls.
  • Resolve Customer complaints via email or phone.
  • Process orders accurately. Checking orders to ensure any errors are highlighted and amended.
  • Provide information on request to Customer’s on pricing or product enquiries.
  • Work alongside team members, communicating with each other to ensure all work is shared evenly.
  • Keep Customer’s updated on their orders by providing weekly reports and order books.
  • Help with other admin tasks - filing and posting samples.
    • Skills and Qualifications required:
  • Strong communication skills, both on the phone and via email.
  • IT skills - Outlook, Excel, proven speed and accuracy of input.
  • Ability to develop and maintain relationships with customers.
  • Ability to work under pressure and time constraints.
  • Use Initiative and be able to support team members when needed.
  • A positive attitude and willingness to learn and develop further.
  • A confident and friendly manner with a high level of customer focus.
    • Working hours:As the business has seasonal trends, there may be the requirement to work a small amount of (paid) overtime during the summer months. Standard working hours are 8.30am - 4.30pm Monday to Friday - average 37.5 hours per week.There are no holidays to be taken in July or September. Required skills
  • Account Management
  • Communication Skills
  • Customer Service
  • Microsoft Excel
  • Sales Order Processing

    • Keyskills :
    Account Management Communication Skills Customer Service Microsoft Excel Sales Order Processing

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