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| Job Location | Hoyland |
| Education | Not Mentioned |
| Salary | 35,000 - 40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Are you a highly motivated and experienced customer service manager looking to join a highly entrepreneurial and successful market leader with a global reachAre you customer focused and on a mission to improve the customer journey and experienceWe are seeking a Customer Service Manager who will play a vital role in driving the customer experience strategy to improve the quality and speed of their customer services operations.As the Customer Service Manager, you will lead a team of 3 front-line staff and coach them to achieve exceptional customer service. Youll roll up your sleeves and get involved, responding to customer help desk tickets, working with suppliers to resolveissues, and controlling costs.Youll review management information, drive measurable service improvements, and identify new growth opportunities. Youll build strong relationships with other stakeholders to optimise outcomes and ensure minimal failure costs. Youll also be the escalationpoint for customers unsatisfied with initial resolution proposals, always looking for ways to improve.To excel in this role, youll need to bring your A-game. Youll need exceptional communication and negotiation skills. You should be able to work well under pressure and think on your feet.You should be able to prioritise and plan your teams workload and be passionate about providing excellent customer service. A professional but flexible outlook and familiarity with up-to-date customer interaction methods such as web chat and bot are desirable.If you have these qualities and are ready to take the lead in customer service efforts, apply now or contact Stewart Lupton, JSL Solutions.JSL Solutions - Recruitment...The right way.Specialists in: