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Senior Import Coordinator

DivalentineCalver Recruitment Ltd
Job LocationHounslow
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A exciting new position is available for a Senior Import Co-ordinator with this Global Forwarding Agent based at Heathrow and established for over 50 years. The successful candidate will have some previous forwarding and hopefully Customs Import knowledge together with excellent communication and customer service skills, someone who is used to a process driven role. Excellent salary and benefits including 25 days holiday.About the roleThe Senior Import Co-ordinator role is ideal for a proactive and well organised individual who must have extensive knowledge of import customs procedures , Import experience & pride themselves on customer service.Duties

  • Ensuring you are managing all aspects of the import process
  • Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs
  • Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met
  • Managing customer issues and the ability to deal with minor issues, disputes or complaints
  • Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise
  • Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays
  • Attend customer meetings and identifying areas and services we can sell to our existing clients
  • Assist with staff training and sharing knowledge within the team
  • Ability to meet tight deadlines
  • Working well as part of a team and continually improving processes
  • Any other duties as required by management for the smooth and efficient operation of the department
    • Requirements
  • You will have your GCSE Maths and English Level 4 (Grade C) and above
  • You will have excellent communication skills, spoken and written
  • Build good working relationships with work colleagues and our customers
  • Adequate knowledge ASM Sequioa & Cargo-wise
  • Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1s / NCTS
  • Understand incoterms and associated freight rate calculations
  • Understand profiles and rates
  • Excellent attention to detail and helpful nature
  • Strong PC literacy including Word & Excel
    • Benefits
  • 25 days annual leave, plus bank holidays
  • Company pension Scheme
  • Death in Service scheme 3 x salary increasing to 6 x salary if join pension scheme
  • Access to cycle to work scheme
  • Range of voluntary benefits
    • £25-30k

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