Customer Service Administrator

Job Location	Houghton Le Spring
Education	Not Mentioned
Salary	£24,960 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

WHAT IS IN IT FOR YOU

Permanent Role
Full time, Monday – Friday 09:00 – 17:30 (40 hours work week)
Salary of £24,960 – this will rise after a successful probation review
Performance related bonus
Free parking on-site
22 days holiday plus 8 bank holidays
Pension in line with government guidelines
The business also operates other incentives to encourage team work and strength in performance

THE BUSINESSAn established and growing North East employer is looking to appoint a Customer Service Administrator to join one of their growing teams. If you carry experience in customer service and administration and enjoy working in a fast-paced environment, this couldbe a great opportunity for you to gain stable employment. Importantly, you will bring a positive approach to work and be an enthusiastic and confident communicator!THE ROLEAs Customer Service Administrator you will work as part of a small team to provide customer service and administration support to both private and commercial customers. This will see you producing and submitting renewable installations onto the next phase andensuring all documents from surveyors and installers are completed and uploaded within deadlines.Your duties will include:

Processing completed installations and submitting for payment
Raising invoices on submitted jobs
Contacting and dealing with customers
Adhering to client and company SLA’s
Uploading documents onto bespoke systems
Updating all client portals throughout the process and ensuring trackers are up to date
Calling sub-contractors and engineers to chase jobs and documentation
Maintaining excellent working relationships with engineers

THE PERSONTo be considered for the Customer Service Administrator role you be:

Experienced working in administration
An excellent communicator, with a strong telephone manner
Competent using Microsoft Excel, Word and Outlook
Able to use a CRM system
Comfortable working fast-paced environment
Be able to work from head office

TO APPLYPlease apply for this position and your CV will go direct to Kieran Gill who is leading the search. Alternatively, if you have any questions, please get in touch with us at / or message Kieran at

APPLY NOW