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Training & Competence T&C Consultant (Financial Services) - Field Based NW England / Belfast

Tenet
Job LocationHorsforth
EducationNot Mentioned
Salary35,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Salary is between £35,000 and £40,000 (dependent on qualifications) Plus £550 per month car allowance.We are currently looking for a Training & Competence (T&C) Consultant to join our Business Support Team within The Financial Services Industry.This is a Field Based role and will involve overseeing a portfolio of Firms within our appointed representative network across the Northwest of England and Belfast, Northern Ireland, so candidates will ideally be locatedwithin the area where the main volume of members are based.The role is full time (which at Tenet is 35 hours per week).Tenet are able to provide financial support to the successful candidate in gaining further relevant training and qualifications.In this role you will provide support, and supervise, coach, and develop all Registered Individuals (RIs) within your portfolio of firms in accordance with Tenets T&C Scheme and operational requirements. Another key responsibility and opportunity withinthe role is to identify and provide business development support to implement growth opportunities for your members.What youll be getting up to in more detail:

  • Ensuring the smooth and effective delivery of proactive account management, T&C oversight and support services to network members
  • Identify and provide support to implement growth opportunities through the regular review of Firms Business plans
  • To support, coach, monitor, observe and give feedback to advisers to develop competence
  • To analyse management information on advisers with the view to highlighting trends and shortcomings in systems and controls, offering solutions to identified issues
  • Deliver a consistent message with regards to business quality in line with Tenets procedures
  • To identify key risks to the business and to suggest / implement appropriate solutions
  • Resolve queries raised in a professional manner by taking full ownership for every query and dealing with them professionally following the customer care management process
  • Regular meetings with allocated advisers and analysing of KPI information
You will be able to demonstrate the following skillsets:Essential for the role
  • Excellent communication skills, both oral and written
  • Well-developed interpersonal and coaching skills
  • Enhanced ability to develop client relationships, challenge and explain processes and services, break down barriers whilst influencing others
  • Ability to interpret and appropriately act upon KPI data, internal policies, taking a risk-based approach
  • Excellent customer services skills
  • Ability to work under pressure
Desirable for the role
  • QCFL4 & CeMAP or studying towards. Study support can be provided to attain this within a realistic time frame.
  • J07/H15 is preferred but study support can be provided to attain this within a realistic time frame.

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