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3rd Line Helpdesk Engineer

Flat Fee Recruiter
Job LocationHorsforth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

3rd Line Helpdesk EngineerLeeds, HorsforthOverview:We are recruiting for a 3rd line service desk engineer to join our growing team here at Jungle IT.Jungle IT’s significant growth means we now have a requirement for an experienced 3rd line engineer to join the company to deliver outstanding service to our customers.We are looking for the following:

  • Passionate about the IT industry
  • Able to work in dynamic, fast-paced environments
  • At least 3 years’ experience in an MSP environment in a similar technical role
  • Develop their own skills with real development and training opportunities.
    • Essential Skills:
  • Experience of working in an ITSM Structure.
  • Excellent Communication / Documentation
  • Windows Client (7, 8, 10)
  • Windows Server (2008, 2012, 2016, 2019)
  • Exchange (2007, 2010, 2013, 2016) & Office 365 Suite inc. Teams
  • AD / DNS / DHCP / VMWare / Hyper-V
  • VOIP Phone Systems (3CX/Gamma/NFON/Other)
  • Networking (Switches, Routers, Firewalls, Wireless)
  • Azure (Active Directory / General Overview)
  • Backup Architecture
  • Logic / Diagnostic abilities
    • Desirable / Beneficial Skills:
  • Microsoft / CompTIA / Cisco Certifications
  • Use of PSA / RMM systems such as Datto / ConnectWise
  • Windows Installation Deployment / Migration / Upgrades
    • This role will have significant progression available for the right candidate, as well as unlimited options for training and development of your own skills.Jungle IT are aware that to ensure our clients are happy, our staff must be also - and that is an ethos shared amongst all here at Jungle.How to apply for the job:If you have the skills and experience required for this 3rd Line Helpdesk Engineer job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.You must be eligible to work in the UKSuitable skills and experience include: Cloud Infrastructure IT Support Engineer, Technical Specialist, service transition manager, service design architect, infrastructure specialist, Microsoft Modern Engineer, cloud infrastructure engineer, cloud architect, service desk technician, network engineer, software engineer, system engineer,

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