Registered Nurse

Job Location	Hoddesdon
Education	Not Mentioned
Salary	£40,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Meridian is lookingto appoint a Registered Nurse to join ourComplaints Investigation teambased inHoddesdon (EN11).

Salary: up to £40k – dependant on experience
Hybrid Role
Monday to Friday 9am till 5.30pm
Benefits: Bonus scheme, Pension , Excellent training & development programmes a

As our Registered Nurse, you will take the lead on complaints/ concerns received into the company. You will launch an investigation on the company processes to understand process and draw conclusionfrom your findings.If needed, You will then discuss andimplement a corrective & preventive actions(CAPA), support team to implement changesto avoid issue for the future.Working with thewider complaints teamyou will areview on CAPA recommendations will be conducted in set timeframeto ensure team has implemented changes, processes are robust anddelivered the desired service improvement.As a Registered Nurse, Have a Nursing degree and 2+ years experience,will need to have proven experience incomplaint managementfromeither a FMCG, medicalor Hospital environment or investigations background.Solidunderstanding ofcorrective and preventive action plansalongside aclear communicationand data driven mind.Registered Nurse: Key accountabilitys

Plan and prioritise allocated workloads against agreed service standards.
Take ownership for investigatingsetting up and discussing with internal and external teams to understand process.
Competent in handling redress calls and/or transactions and resolving challenging customer communications and queries to effective resolution.
Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues and record trends.
Resolve queries or referrals from both within and outside of the team.
Consider risk when completing daily activities.
Obtaintechnical knowledge from subject matter expert (SME)
Able to embrace change whilst adopting a positive attitude.
Experience of working in a target driven environment centred on customer delivery.
Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
Understanding numerous/complex customer administration processes and policies.
Experience of working in a customer facing/engagement environment and resolving customer complaints.

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