Technical Customer Support

Job Location	Hazel Grove
Education	Not Mentioned
Salary	£22,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Do you have a keen interest in technology Are you looking for a role where you can learn & develop with a huge opportunity to progress your careerIf so this could be the best start to your new year! We are working with a well-known and highly respected company that is renowned for its excellent work culture and commitment to employee development and long-term service. They are looking to add to their well established team as a Technical CustomerSupport Advisor. This will be an opportunity to learn the full technical specifications of both software and hardware to support their customers with technical queries. What will you be doing in the role of Technical Customer Support

Taking calls from customer accounts and providing support with technical and non-technical questions regarding the instruments and related products/services
Queries relate to fitting advice, software overview, software and hardware troubleshooting
Helping to train customers on how to maximize the equipment the company(s) have available
Answer incoming calls regarding technical information
Professionally and consistently follow our company procedures and processes to resolve queries based on your technical expertise
Support manufacturing
Place outbound calls, email, or instant messaging to resolve issues raised by internal departments
Document calls
Use corporate system to document outbound and inbound activity
Support accounts with computer, software, and hardware needs
Test and evaluate software and equipmentincluding new products prior to release
Participate and support corporate training programs
Support and participation in local Customer Events
Provide hands-on training, explanation, and tours for local customer events

What is required in the role of Technical Customer Support role

Confidence talking to customers / members of the public in any customer service, sales or support capacity
Previous experience in customer service or retail or hospitality
Experience using Windows, MS Office, MS Outlook
Educated to GCSE Standard or equivalent
Ability to learn new technical information
Ability to understand and communicate technical information to a variety of disciplines
Excellent problem solving skills
Ability to adapt to an ever-changing marketplace

What you will love about the role of Technical Customer Support

Salary up to £25000
Working hours - 8-5 with 1 hour for lunch and 2 x 15minute breaks
Holidays - 28 days holiday - increasing with length of service up to 33 days plus discretionary Christmas shut down!
Medicash cash plan - health benefits such as claiming back dental, physio costs etc plus discounts from stores
5% pension - 8% matched by employer

If this sounds like a role you will LOVE, please send your CV to us today!We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we areunable to contact everyone in person and thank you for your interest.Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook.Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

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