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Job Location | Haydock |
Education | Not Mentioned |
Salary | 24,232 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Contract: Full time, FTCLocation: HaydockSalary £24,232Responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible. Liaising with Clients& Customers you will investigate and identify the root cause of any Service failures ensuring that service is resumed as soon as possible. Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and havea passion for exceeding expectations.You will record all communication on the company CRM system to ensure we have full traceability of any Customer Service Query. Due to the nature of the services provided by Movianto UK, resolution times are critical to ensure that Patients are not adverselyaffected by service delays or failures.Key Responsibilities / Outputs