Engineering Team Leader

Job Location	Hathern
Education	Not Mentioned
Salary	£37,000 - £39,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Engineering Team Leader Kelly Services are looking for an experienced Engineering Team Leader to join one of the best-known suppliers of machinery products in the East Midlands and lead a team of 3 Customer Technical AdvisorSalary £37,000 - £39,000 per annum.Full time - Monday to Friday.Company benefits

Company pension
Employee discount
Free parking
On-site parking
Sick pay

The Role The Engineering Team Leader will work with the Technical Customer Service Team, which is led by the Customer Service Supervisor, and is charged with delivering technical and engineering solutions to customers, either based on their own knowledgeor in conjunction with our highly skilled Technical and Workshop Teams.Key Responsibilities

Visit Repair Agents annually to ensure they are following the companys core guidelines
Identify and build up a portfolio of new repair agents where there are opportunities to do so based on geographic skill and coverage gaps.
Allocating quoted and warranty repairs.
To ensure that customers are informed and invited to join our annual service scheme.
Ensure that Annual Services are planned and completed.
To personally share the responsibility, with others, of attending customer sites to carry out routine service and breakdown repairs.
Provide practical engineering and technical support to Distributors & End Users.
Assist your team in investigating in-depth customer warranty issues.
Guiding the wider team in processing warranty returns.
Coach and lead your team to investigate and diagnose machines with problems and attempt to resolve them where possible over the phone and email.
Continuous liaison with Service, Customer Service and Technical & Production Departments.

Your skills and experience

High level of technical and engineering ability in machinery repair skills.
Knowledge of basic Microsoft Office functions.
Experience of organising the workflow of a team.
Commitment to coaching & developing customer management and solution provision across the team.
A wealth of experience dealing with customer escalations whether face to face or over the phone.
Skill of multi-tasking and time management.
Ability to upsell servicing and maintenance packages during repair/service.
Understanding of the need to prioritise workload based on level of urgency.

If you are looking for a career working in a varied role, with an engineering background and holding a current driving licence then please apply for this exceptional opportunity.Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Keyskills :
customer servicesengineerteam leaderCompressed air

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