Systems Specialist, EMEA

Job Description

Systems Specialist, EMEAPermanentCompetitive Salary & BenefitsHatfieldOur International pharmaceutical client is looking for an experienced Systems Specialist to provide effective administration and configuration of the departments systems. This role will also be responsible for data loading and data administration to report running, query development & checking of reports, data accuracy, user access administration to working with suppliers directly for data and information content accuracy. Main duties and responsibilities:* Accountable lead for one system and provision of back-up support to other solutions to ensure no disruption of service to users. * Understanding and ability to administer all systems: ITR/NAYA- Transparency Reporting System: Nexxus MI - Customer Relationship Management system: Veeva PromoMats - Electronic Approval System for promotional and non-promotional materials: One Trust - Vendor Management System: DocuSign* Maintain user access to systems* Coordinate the compilation and update of any new content information requirements* Monitor provider service reporting and input into service review to drive improvement* Maintain Standard Operating Procedure (SOP) relating to systems* Maintain a high level of understanding of the functionality and technical capabilities of departments systems* Creation of Business Intelligence reports* Identify and maximise any opportunity to increase the effectiveness of the systems* Support facilitation of system change request processes, supporting the development of solutions to meet future business requirements* Ensure data quality within systems* Produce reports to ensure efficient use of the systems* Trouble shoot errors and escalate along resolution pathway* Assist customer support colleagues with end user training where required* Assist users to ensure the most effective use of departments systems* Ensure regular meetings are held to share information within department and across the organisation* Attend cluster, country or regional meetings when required* Liaise with the suppliers Helpdesks/ team colleagues to ensure swift resolution of end user calls* Manage end user console* Manage end user operations such as sharing of settings, annotations* Administer business operations such as creating and editing records, signature templates, structure changes or any other business requirement* Management of security profiles and permission sets* Management of lifecycle and workflow designs in systems* Manage system operations and configuration management* Review the system inboxs and address queries* Contribute towards the technical knowledge base to ensure solutions are shared within the groupSkills & Experience required:* Working knowledge of pharmaceutical industry and managing and administering reporting systems* Experience in training delivery, especially systems and process training* Intermediate/advanced level of knowledge in Microsoft packages including Word, Excel and PowerPoint* Previous experience working in a GxP or other regulated environment (e.g. Finance), although not essential, would be beneficial* Experience of administrating and configuring I.T. solutions * Experience of administering systems such as Electronic Approvals: Transparency and CRM solutions highly desirable* Experience of writing and reviewing Controlled Documents, such as Policies, Standard Operating Procedures, Working Practices is desirableIf you are interested in this role and feel that you have the right skills then please click apply.For further details, please contact us on Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website. Required skills

EMEA

IT

Pharma

Systems Specialist

Keyskills :
EMEA IT Pharma Systems Specialist